Medela LLCReviews of medela.com

1st pump we had gifted to us the battery became faulty in 3-months and Medela would not replace (it was bought with cash by relative and receipt was lost). 2nd pump was bought as urgent replacement and arrived faulty. 3rd emergency replacement pump was bought (single pump) and the pump strength is abysmal. Medela is obviously suffering from quality issues and I would highly recommend looking elsewhere.

We purchased a Freestyle Flex pump and used it for around 10 months when our son was born, and all was well. We began to use it again when our daughter was born and it stopped working shortly thereafter. I contacted support and was told that there was no remedy for this issue, and even though the pump had only been used for about 11 months, it was out of the 1 year warranty since it was purchased so no replacement was offered. Because we have all Medela accessories, we're now faced with the unpleasant experience of needing to buy a new Medela pump, which is essentially a disposable piece of garbage that's not made to last. They take around 2 weeks to answer their emails and have the gall to state in their auto-reply to inbound emails that their customer service is "award winning." I'll advise all my friends and family to avoid Medela products.

Clearly more interested in squeezing as much money out of new parents as possible than helping out. Awful customer service. Next day delivery took 5 days to arrive. Delivery company said my address didn’t exist so I replied to their email to change to a drop off point. This added 3 days on to the delivery and ended up going to their depot to get it. Medela said I was at fault for the delay for replying to the email asking me to change where it was sent to. They bill on calendar days but only offered a refund for 2 business days rather than the 4 we were without pump rental. They continued to bill based on the original date rather than the delivery date even though this meant we were paying for less days than we paid for. Sent the pump back 4 days before the next billing cycle, but they took the next payment as it arrived back on the date of the next cycle. Complained to Customer Service but email has been ignored.

Bröstpump freestyle trasig 2 ggr och medela är ovilliga att skicka en ny. Riktigt kasst bolag. Både produkt och kundbemötande. Gör er själva en tjänst och försök hitta ett annat bolag.

Lots of negative reviews on here and unfortunately mine is too. Rented a pump from Medela to try to increase supply and start feeding expressed milk to my baby who was losing weight. Paid £49 for delivery and the 24mm shields (you don’t get an option) plus £49 per month. The 24mm shields were too big (and I knew they would be in advance) and so I’m getting 1oz of milk per pump. I contacted customer service who told me I had to buy the 21mm (even though I paid £49 for set up which did not allow me to start using the pump) and they were out of stock. I was then told I could buy off Amazon. I’m not prepared to spend another £35 when I have unuseable 24mm shields at home to get the 21mm when it may be that the pump is just not great. I get 3oz per breast in the MomCozy I have and was hoping Medela would be better. i was mistaken. Medela should really give you the option / send a measuring tool (like MomCozy do) before sending you shields which you can’t use. The customer service team don’t acknowledge that it’s unjust to charge someone £49 for shields they can’t use.

Terrible product, stops working after less than a year. We bought ours in February after our baby was born and it has stopped working. I have identified that I think it is the membrane that is not working and instead of just replacing it, Medela has said we have to purchase new ones. The alternative is to return the breast pump - which is obviously something any breast pumping mum is not going to want to do as you cannot afford to stop pumping due to milk production stopping. As a new mother, using this product and dealing with their customer service has been horrible and I feel really disappointed and let down. It has made me feel depressed and stressed that I can't feed my baby.

Medela Swing Maxi Double Electric Breast Pump I bought it to help me increase my breast milk supply but I simply wasted my money and time. After 1 week of using it several times a day, almost no milk came out. I felt my breasts full and still nothing came out. Yes, I've already tested it with different flange sizes and the result was the same, less than 1oz in each breast. I was extremely worried about my milk supply and I decided to try hand expressing and it worked. It turned out much more than I imagined it would. Really disappointed with the product. I threw my money away.

The pump did not work, there was no suction, contacted customer services and was told I would received a refund, then they told me they checked the pump and they thought it was nothing wrong with it and decided not to give me the refund they already agreed to give me over the phone, I would not recommend to rent them, there is so many other better options available in the market now