Medela LLCReviews of medela.com

Went with their very high end product, it was a total scam. One of those things that really did the same as any other brand but they marked the price up to 3k USD to make you think it's special. This is predatory behaviour because mothers who are desperate to produce milk may think it will help them but it's just draining their wallets. They suck, dont buy their stuff.

They don’t appear to have any genuine customer service department, or if they do they do not answer the phone and take days to reply to emails. I’ve had a very poor experience trying to return my breast pump as the UPS drop lockers did not work, and 2 weeks later I am still awaiting collection that was apparently organised by Medela 8 days ago. There has been response to my chase emails and the phone line goes to voicemail. I would not recommend hiring from this company.

Jag köpte en pump från Medela, 1-2 månader senare slutade den att funka och jag noterade att en o-ring hade lossnat och därav blev det inget vacuum i pumpen. I Instruktionsboken som följde med pumpen står det tidigt att man ska kontakta Medelas kundservice om detta inträffar. Jag kontaktar dem och får till svar att jag får vända mig till en återförsäljare. Ja påtalar att instruktionsboken hänvisar till Medela vid detta fel men får inget svar. Jag tar med pumpen till apoteket där jag köpte den och de ställde sig väldigt frågande till varför Medela hänvisat mig till dem då de inte tillhandahåller några reservdelar och hänvisar tillbaka till Medela. Jag kontaktar Medela igen och informerar om vilken info jag fått på apoteket och påtalar att instruktionsboken hänvisar till Medela vid detta fel. Då får jag istället ett drygt svar där Medelas kundservice ifrågasätter vad det är jag vill att de ska göra åt problemet och säger att jag får vända mig till en återförsäljare och köpa en ny pump. Således verkar det som att Medela anser att det är fullt rimligt att livslängden på deras produkter är enbart är 1-2 månader och att deras instruktionsbok inte stämmer. Jag svarade Medela att det jag vill är att de skickar en ny o-ring så jag kan laga pumpen. Då skickade de en ny o-ring och pumpen är nu fixad. Det jag hade velat att Medela hade haft kundvänliga rutiner på hur de hanterar ärenden där pumpar strular eller går sönder, hade de direkt skickat en o-ring när jag kontaktade dem så hade ärendet kunnat lösas snabbare, de hade haft en nöjd kund och fått en positiv recension och jag hade sluppit stå utan pump i en vecka. Tråkigt att kundservicen är såhär när jag i övrigt varit nöjd med Medelas produkter, men framöver kommer jag att välja ett annat företag.

Stole my money, charged me for a second month when I had already returned the pump in plenty of time. There is NO customer service. You call a number which always goes through to voicemail, and no one ever calls you back in response to the voicemails. I also sent an email, you get an automatic response saying we will come back within 72 hours but no one did. Absolute rubbish, a midwife recommended this pump but I wil inform her not to recommend to anyone else in future.

Shocking customer service. Rented a pump and a faulty one turned up. Medela sent a working one but then charged a second month’s rent only a week after we had the working pump, after we had stated we didn’t want to continue with the rental. There is no way we could have returned the working one in time to avoid this charge and their response is that ‘there is nothing we can do’. Obviously they could have not charged us a second month, so ‘there is nothing we are willing to do’ would be more accurate.

Beware! They blocked my review on their website because it wasn’t positive. ‘I used one of these in 2020 and had a great experience. This time it has been a nightmare. I ordered a rental pump to help me wind down my supply to transition to formula feeding after travelling from New Zealand with a 12h time zone change. I ordered it to arrive the day before I got back so it was ready to go when I landed so I didn’t get blockage problems as the baby’s feeding was all over the place after the journey (been through this before). When the pump arrived it was faulty and did not work at all. This meant I was getting pain from oversupply with no working pump to help relieve the problem. I called first thing the next morning and they said they would exchange the pump for a working one but couldn’t get it to me until the next day so was struggling with over supply for 48h by then. I don’t understand why they don’t just plug in the machines and check they work before shipping them to a customer!? I then asked them to extend the return date before the rollover charge to recognise it was almost a week of the 14day period by the time I had a working machines and they refused! I am now having to return it less than a week after it arrived and get hold of a different pump to finish winding down my supply. It’s just been a headache from start to finish…’

The product is defective. They do not issue refunds. They won't give a replacement. They will send a part they think may be the reason their device is faulty. The customer service agent wasn't a bit sorry for the hassle. I am never buying any Medela device again

I am on my second pump which is not working and I have no replacement for either of the pumps. One pump was out of the 12 month warranty, but do you really pay that much money and the pump to not work after 12 months. The other pump was bought in November and has malfunctioned. I am getting the run around and being told to go to Amazon, Amazon states to go directly to the manufacturer. I need to feed my child and I am massively out of pocket.