Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
98 reviews
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Medela believes care should work for the people receiving it. Through more than 60 years of research, observing how feeding and care actually happen, and listening to the moms, patients, and healthcare professionals who use its products, Medela turns science into care across more than 100 countries. As the healthcare choice for over 6 million hospitals and homes worldwide, Medela provides research-based breast milk feeding products, hospital healthcare solutions, and clinical education — advancing health outcomes for patients and families, and supporting every mother's feeding journey, her way. For more information, visit www.medela.com.
Medela LLC (medela.com) has 98 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 12 reviews with 2 stars · Clear filters
I hired a medela symphony pump under the assumption that it would be better than my standard electric pump and it wasn’t. I had to return after 11 days due the 14 day rent period falling on Monday as I was told I’d be charged for another month. It worked no better than a standard medela swing pump. I feel silly for wasting money hiring this.
By Julia C.
I bought my Medila 3 weeks ago but now is not working property for 4 days and no one from the company can seem to help me.
By Lupita Q.
MONEY TRAP!!! Hospital recommended that I rent a pump directly from Medela. They advertise "free delivery" which is misleading as for the initial full payment you only get 2 weeks worth of rental instead of the full month - therefore the delivery cost is hidden in the charge. They chose UPS service and although it was meant to be signed for we found the parcel in our garage on a different day then expected delivery date. It was standing on the side which meant that one of the original boxes got damaged by the weight of the main pump sitting on top of it. They don't tell you until the pump arrives that they have different sizes of the breast funnel and it can all go wrong if you don't have the correct size, but you have to purchase the parts separately and wait for them to be delivered while the 14 day rental period is ticking. One of the pumps stopped sucking after just few uses. To return the pump you need to find an open UPS collection point (during lockdown) and ensure that the pump actually reaches the company before the 14 days trial (I stupidly just requested to return it within the 14 day period and as I didn't manage to locate the UPS point after just a week of use - as if I have a plenty of time on my hands with a newborn - I sadly got charged for another period despite my plan of returning it.) MASSIVE WASTE OF MONEY FOR ME
By Efi
Pumpen virker rigtig godt så længe O-ringen sidder i pumpen. Desværre er denne O-ring nu væk, 4 dage efter vi købte pumpen og det er ikke muligt at købe en ny o-ring.. så brystpumpen er lige til at smide ud, dårligt design. Vil ikke anbefale denne pumpe til nogen.
By kasper
