Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 755 reviews with 4 stars · Clear filters
I am very pleased with how quickly the doctors call you back and also how user friendly the App is. I feel blessed to have this as an option with my job.
By Tamekia B.
Response from MDLIVE· Oct 19, 2018
Thank you Tamekia, we are happy to help! We hope you are feeling better.
Very efficient and great when YOU know clearly what is wrong but don’t have the luxury of an urgent care or same day appointment general practitioner
By Leighia C.
Response from MDLIVE· Oct 12, 2018
Thank you Leighia, we greatly appreciate your feedback. We hope you are feeling better soon!
This was an extremely convenient way for me to get to talk with a doctor without having to miss work. The mobile phone interface left a little to be desired-- at one point, I had to look up my PCP's address, and all the previous fields I had filled out lost their info, so the process had to be repeated. It was difficult to send pics of the inside of my throat since I really couldn't line up the shot, just had to get lucky. But once I was speaking with the doc, all my concerns were addressed and I was able to get a prescription that day that I am convinced sped up my recovery. Thank you MD Live. I DO recommend
By ETHAN N.
Response from MDLIVE· Oct 7, 2018
We are happy to hear that you would recommend us! Thank you so much for your feedback!
The only reason I don't give a 5 is that I had some technical problems ( no sound) on the application But will re use it any time if I got sick again ( let's hope not sorry)
By isabelle S.
Response from MDLIVE· Oct 7, 2018
Hi Isabelle, thank you for your feedback. We apologize for the technical issues you encountered, and we will look into any issues on our end. We hope you are feeling better!
The First phone contact person was very sincere and help. The Doctor was responsive and knowledgable
By ALANA W.
Response from MDLIVE· Oct 7, 2018
Thank you Alana for your feedback!
Overall communication, response time and service was good and convenient. Unfortunately the eye infection we thought I had was misdiagnosed. This was probably due to relaying of information/pictures via computer and not an office visit with proper equipment to make the correct diagnosis. Would encourage MD's to promote an office visit sooner with these types of situations. Otherwise, love the service and convenience. Thank you for what you all do.
By KRISTEN S.
Response from MDLIVE· Oct 7, 2018
Hi Kristen, we are so sorry about the misdiagnosis. It is definitely tricky when it comes to virtual communication for diagnosing patients. If you ever have any concerns, we always recommend going to get a second opinion. Otherwise, we are happy that our service has been of convenience for you! We hope you are feeling better.
Working with doctor was great. There was problem with website. Also the phone number for tech support connected me to someone want to book me a trip.
By Brad G.
Response from MDLIVE· Oct 7, 2018
Hi Brad, thank you for your feedback. We will check on the website as well as the number for tech support, we are sorry for the inconvenience.
Decent treatment. I have yet to have an issue with MDLive. It is very convenient and each time has resolved my medical issue.
By LAUREN
Response from MDLIVE· Oct 7, 2018
Thank you Lauren for taking the time to give us your feedback! We hope you are feeling better.
