Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 755 reviews with 4 stars · Clear filters
Doctor was pleasant. This is a very convenient service.
By Vickie H.
Response from MDLIVE· Mar 26, 2020
Hi Vickie, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I loved the convenience of using MDLIVE since my 5 year old son was sick. The doctor called quickly and prescribed my child steroids for his cough, which was exactly what he needed. However, the doctor never called in the prescription, and 5 hours after the appointment on the phone, I had to call back and MDLIVE had to investigate all the details of the appointment. 2 more hours later, the prescription was finally called into the local pharmacy. Because it was so late, I could not give my child his medicine until the next morning since the prescription would have caused him to stay awake that evening.
By Ashley S.
Response from MDLIVE· Oct 29, 2018
Hi Ashley, we are so sorry about the difficulties you experienced receiving medication for your son. We have escalated your concerns, and someone from our customer service department will be in touch with you shortly. Thank you for taking the time to give us your feedback.
There were issues with the communications, which kept cutting out on us. The Dr. had to keep adjusting things on her end. We were told we would receive a follow up when meds were ready but did not. I would definitely use the service again, though. Great resource!
By Nathan D.
Response from MDLIVE· Mar 26, 2020
Hi Nathan, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
The person I was working with was obviously ESL . . . when seeking medical advice I expect not only expert medical advice, but also a strong grasp of proper use of English.
By Jill H.
Response from MDLIVE· Oct 29, 2018
Hi Jill. We understand your concern about not being able to understand your doctor. Understanding your condition and the treatment instructions is extremely important. Please know that it’s never inappropriate or impolite to ask your doctor to repeat what they’ve said or to speak more slowly. Even if you have to do this several times, your doctor shares your goal of successful treatment.
Pretty awesome experience:-)
By Nicole B.
Response from MDLIVE· Mar 26, 2020
Hi Nicole, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Timely and efficient
By MARK F.
Response from MDLIVE· Mar 26, 2020
Hi Mark, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
I love using MDLIVE. It’s so much more convenient and inexpensive it’s a lifesaver.
By Julia W.
Response from MDLIVE· Mar 26, 2020
Hi Julia, thanks for the positive feedback! We're glad MDLIVE was able to help you in a time of need, and we look forward to helping you again in the future.
Love MDLive. This is the second time I have used them and it saved me a trip to the doctor. I am very happy with the knowledge of the doctors and the entire process is easy without having to leave the house when you are sick. They have helped me both times I have used them and I would have probably had to go to the hospital without their help with getting me the prescriptions I needed.
By Kim
Response from MDLIVE· Oct 19, 2018
Hi Kim, thank you so much for your feedback! We are happy to have been able to help you on multiple occasions!
