Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 755 reviews with 4 stars · Clear filters
Doctor called back fairly promptly and his advice seemed reasonable. In some ways he gave us more than our regular doctor.
By Velari P.
Response from MDLIVE· May 15, 2019
Hi Velari, we appreciate your feedback and thank you for being a valued member.
I love this app/website/phone. Normally it is 5 stars all the way. Today I had more than one bump along the way, so it was not as great...but it turned out fine.
By AG
Response from MDLIVE· May 15, 2019
Hello, we appreciate your feedback and thank you for being a valued member.
I had a great experience using MDLIVE. It was easy to set up as a first time user. I really like that the wait time for my phone call was very short. The doctor was professional and communicated well. The reason for the 4 stars is because I spent most of my time trying to find my pharmacy, I kept having to refresh the page until my pharmacy showed up as an option.
By YVETTE M.
Response from MDLIVE· May 15, 2019
Hi Yvette, we appreciate you taking the time to post your feedback!
Person answering the 800 call was very helpful and patient. Doctor called within 30 minutes and handled my case quickly and professionally.
By Sarah B.
Response from MDLIVE· Jan 9, 2019
Thank you for your feedback, Sarah! We are happy your experience with MDLIVE was quick and easy!
I had a difficult time understanding the Doctor and he made a comment that did not sit well with me, telling me that the symptoms sounded scary.
By Deborah C.
Response from MDLIVE· Jan 8, 2019
Hi Deborah, we are sorry to hear that your appointment was a uncomfortable for you. We understand your concern about not being able to understand your doctor. Understanding your condition and the treatment instructions is extremely important. Please know that it’s never inappropriate or impolite to ask your doctor to repeat what they’ve said or to speak more slowly. Even if you have to do this several times, your doctor shares your goal of successful treatment. We are very concerned and would like to speak with you further about your experience. We have escalated your concerns, and someone will be in touch with you shortly. Thank you for taking the time to give us your feedback.
Received a call back quickly which is great when sick as you want to get better ASAP right? Dr was nice and listened. Unfortunately this is the second time though I’ve bn prescribed amoxicillin and both times it did not work., had to go in to the urgent care four days later to be given a Z-pack instead. I will share that next time as needed.
By Rose
Response from MDLIVE· May 15, 2019
HI Rose, we appreciate you taking the time to post your feedback.
Quick return call time - even on Christmas. Was unable to prescribe RX for my condition. Still gave me peace of mind until I could get into the dr.
By JOHNNA L.
Response from MDLIVE· May 15, 2019
HI Johnna, we appreciate your feedback and thank you for being a valued member.
It was great, efficient, cost effective and I didn't have to go to the crappy ONE urgent care in my town that takes hours to get into!! I seldom get sick, so I know when I have bronchitis and not just a simple cold virus. Doc agreed and sent my prescription asap and my hubby is going to go get it. I am really happy, even tho I feel like crap right now. Soon to be better thanks to MDlive. Only reason 4 stars is because I had a very hard time understanding the Asian doctor. He Had to repeat himself several times. M. Hathway
By michele H.
Response from MDLIVE· Jul 10, 2019
Thank you for sharing your experience with us.
