Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 755 reviews with 4 stars · Clear filters
Good experience, better than going to urgent care. Called in my prescription and was ready in fifteen minutes.
By J C.
Response from MDLIVE· May 14, 2019
Hello, we appreciate you taking the time to post your feedback! Glad to learn that you had a great experience and we look forward to serving you again in the future.
Affordable, fast and convenient... Doctor wasnt so friendly but got my meds within 45 minutes;)
By Nicole F.
Response from MDLIVE· May 15, 2019
Hi Nicole, we appreciate you taking the time to post your feedback! If you'd like to discuss your experience further please contact customer service.
Very nice to be able to talk to a doctor without having to leave the house. I wasn't feeling like getting ready and driving to doctor's office. Thanks.
By Robert B.
Response from MDLIVE· May 21, 2019
HI Robert, we appreciate you taking the time to post your feedback! It pleases us to know you had a great experience and we look forward to serving you again in the future!
Very convenient for routine illnesses, doctor was courteous and medications sent to pharmacy immediately. Would use again if need be 😊
By Hilary N.
Response from MDLIVE· May 15, 2019
Hi Hilary, we appreciate you taking the time to post your feedback! Glad to learn that you had a great experience and we look forward to serving you again in the future.
Great service
By Bonnie S.
Response from MDLIVE· May 15, 2019
Hi Bonnie, we appreciate your feedback and thank you for being a valued member.
The experience of having the Dr. call me was great. I used other telemed services in the past that required a skype-type contact, which I didn't care for. He spoke with me for several minutes and my prescription was available within the hour. The negative is that even though my insurance covered the visit at 100%, it charged my card up front for the whole visit. The services offered by my previous insurance companies billed the company, then sent a bill if there was a balance.
By DaLa W.
Response from MDLIVE· May 17, 2019
Hi DeLa, we appreciate you taking the time to post your feedback! Please contact our customer service if the issue has not yet been resolved.
The medical experience with the doctor was great. The technical experience left a lot to be desired. I tried the first time with the app on my Android device and when the time for my appointment came, it sat there trying to connect and timed out, then told me I missed my appointment. Next, I tried it from my laptop and when the doctor connected, we could see each other but not hear each other. We had to connect a phone call while using the computer video. It was not the perfect way to operate, but it did the job. My internet connection is one of the fastest and my computer tested fine for the connection, video and sound. Please work on getting the technical experience to the level of what we have with other technologies like Skype and other chat programs.
By Paul C.
Response from MDLIVE· May 17, 2019
Hi Paul, thanks for notifying us. We directed your message to our corporate office for review.
Fairly quick response, i called about a pulled muscle, not much they can do for that, offered to call in anti-inflammatory medicine.
By Elizabeth T.
Response from MDLIVE· May 21, 2019
Hi Elizabeth, we appreciate your feedback and thank you for being a valued member. Hope you are feeling better.
