Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,221 reviews with 1 star · Clear filters
After the appointment, to obtain my medical prescription the pharmacy refused to approve it.
By ECKBERT A.
Response from MDLIVE· Oct 22, 2020
Hi Eckbert, we're sorry to hear that you encountered issues with your pharmacy regarding your prescription. If you would like to provide us with more feedback so that we may help make your experience better for next time, please give us a call at (800) 400-6354.
Watch out for how much they charge you. Website claimed $0 for appointment and insurance was billed $45 and that price was transferred to me. Very misleading. Almost felt like a scam.
By Chad P.
Response from MDLIVE· Oct 22, 2020
Hi Chad, prices for our consultations may vary based on your insurance provider. If you would like to provide us with more feedback so that we may help make your experience better for next time, please give us a call at (800) 400-6354.
Got an appoint scheduled fast and easily. Talked to a doctor who reviewed my pictures and was told I needed to get a blood test asap. He said it could be many things but mentioned cancer so of course I freaked out. I go to the lab where I'm told the doctor was supposed to provide me lab paperwork and that the consultation review won't suffice. I call MDLive and am told they don't provide lab paperwork. Okaaay... then why does my consultation tell me to go get my xyz tests done within 48 hours? The lab I was at was willing to loophole some paper work if I could provide the doctors general contact information. I call MDLive again. They couldn't provide. MDLive PLEASE provide your doctors with general lab requirements for states. This is not general knowledge and now I'm scrambling trying to find another doctor to go to because Dr. Miller mentioned nothing about needing paperwork. Why did I pay yall $44? MDLive - Appreciate your reply to my review. However, I've already called to try and resolve. The situation wasn't improved.
By ally K.
Response from MDLIVE· Oct 22, 2020
Hi Ally, we're sorry to hear that you encountered issues regarding your lab paperwork. If you would like to provide us with more feedback so that we may help remedy this situation, please give us a call at (800) 400-6354.
Doctor couldn't see me via the app but they charged me anyway even though the appointment lasted 30 seconds. Doctor was very rude about it too.
By TinderHeart
Response from MDLIVE· Oct 22, 2020
Hi there, we're sorry to hear that you encountered technical issues during your consultation that affected your payment. If you would like to provide us with more feedback so that we may help remedy this situation, please give us a call at (800) 400-6354.
Prescribed me a medicine I was allergic too
By Joanne W.
Response from MDLIVE· Oct 22, 2020
Hi Joanne, we're sorry to hear that you had an allergic reaction to your prescription. If you would like to provide us with more feedback so that we may help remedy this situation, please give us a call at (800) 400-6354.
Doctor was great. I was billed directly. I need a copy of the invoice that was sent to Priority Health so I can file a claim with Medicare. I was positive via MDLive's website that Medicare would be billed as primary with Priority being billed as secondary. DO NOT USE IF MEDICARE IS YOUR PRIMARY INSURANCE!!
By Sheila J.
Response from MDLIVE· Oct 22, 2020
Hi Sheila, for any billing issues please contact us at (800) 400-6354 and we'll be glad to help.
I would not recommend MDLive for psychological therapy. I was told that a 3rd party could be invited in. My 1st therapist was not able to do video even with one person so said she would help expedite me to a 2nd therapist. She did not. The 2nd therapist said that 3-way had to be set up ahead of time. When trying to set this up, I was told 3-way could be audio only. 4 people, 4 different answers. I went ahead with my 2nd therapist for my 1st session, I learned it would be 45 min not 1 hr. We covered only my background. I could not set up another session with her for 3 wks. A complete waste of time...and totally frustrating.
By Charles M.
Response from MDLIVE· Oct 22, 2020
Hi Charles, we're sorry to hear that these technical issues affected you with getting the help you need. If you would like to provide us with more feedback so that we may help remedy this situation, please give us a call at (800) 400-6354.
Really total waste of time. Still have same issue. They never asked about my insurance & now find out you don't take Medicare. I asked for a detailed bill so I could submit to Medicare & was told you don't have one. So the lady says I need to pay full amount. Rather riduculous that you don't have a bill. I have insurance & would like to file my claim. Please send me a bill
By ROSALEE S.
Response from MDLIVE· Oct 22, 2020
Hi Rosalee, we're sorry to hear about your billing issue. If you would like to provide us with more feedback so that we may help remedy this situation, please give us a call at (800) 400-6354.
