Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 755 reviews with 4 stars · Clear filters
call backs are usually pretty quick and the doctors get right to the point of understanding the issue and getting any medication needed sent to the pharmacy.
By Ashley M.
Response from MDLIVE· Jul 29, 2019
We appreciate you taking the time to post your feedback!
We have used MD Live for a number of years and we couldn't be happier with both MD Live and the doctor / providers we have had. It has saved us enormously in $ costs, time and convenience. The latter especially when out of town .Md Live has become a necessity in our healthcare. But! , during June of this year I had significant problems with their scheduling processes. Nothing worked which was especially frustrating when we needed help the most.We ended up with a number of dropped balls which caused no small degree of continued pain and having to go to great lengths to solve the mess. To top it all off ? MD LIve has NO escalation procedures when things do go wrong. This is entirely unsatisfactory and is a serious flaw in their customer service.
By Dan
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
The response was fast, and it is really helpful to know I can call any time for minor issues or questions about what next steps we should take. My only complaint is that at least once, the connection was a little iffy and it was hard to understand what the doctor was saying.
By Kirsten
Response from MDLIVE· Jul 26, 2019
We appreciate you taking the time to post your feedback!
“Appointment” felt rushed. I felt like the doctor could have incorporated more of my personal history into the prescription or solicited my feedback.
By MARK J F.
Response from MDLIVE· Jul 26, 2019
We appreciate you taking the time to post your feedback!
Taking away one star because it took a while for someone at MD Live to get back to me and because they were unable to set up an appointment via video chat. But as for the actual doctor, he made it brief and painless and was able to prescribe me the antibiotics I needed for my sore throat.
By Scott N.
Response from MDLIVE· Jul 26, 2019
We appreciate you taking the time to post your feedback!
Had a good experience and never had to go to the clinic which is great .
By Donald H.
Response from MDLIVE· Jul 29, 2019
We appreciate you taking the time to post your feedback!
Great for regular fever, flu, body pains, headaches, minor eye and ear infections.
By Mustafa M.
Response from MDLIVE· Jul 29, 2019
It pleases us to know you had a great experience and we look forward to serving you again in the future!
Very quick response. Doctor was very professional and courteous. My prescription was called in immediately. I really appreciate having this service available.
By PHYLLIS B.
Response from MDLIVE· Jul 29, 2019
We appreciate you taking the time to post your feedback! It pleases us to know you had a great experience and we look forward to serving you again in the future!
