Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,221 reviews with 1 star · Clear filters
This was easy and handy but I’m still sick. Still have sinus infection and pain.
By Patient
Response from MDLIVE· Feb 24, 2021
Hi there, we're very sorry to hear that you're still feeling unwell following your MDLIVE consultation. If you would like to leave additional feedback or if you need extra assistance, please feel free to call us at (800) 400-6354 and we'll be glad to help.
Requested allergy meds, non drowsy. Received prescription and the instructions state "may cause drowsiness". Easy for communication to fall through the system. Not happy.
By Carol B.
Response from MDLIVE· Feb 24, 2021
Hi Carol, we're very sorry to hear that you were prescribed the incorrect type of medication for your symptoms. If you would like to provide us with additional feedback or information on your physician or consultation so that we can fix this issue, please give us a call at (800) 400-6354 and we'll be glad to help you out.
Mdlive in s a joke. You got staff who answer phones diagnosing your problem before you even speak to a doctor. By the time you do speak to doctor, they are most rude. I happen to log in on the advice of a 24/7 nurse I spoke to. I won't do it again. I'll continue with the regular course of action to go see a doctor. This website should shut down. These people who wrote good reviews must really not have a problem. And if you do have a medical problem, go see your primary care doctor and get the proper referral.
By Janice S.
Response from MDLIVE· Feb 17, 2021
Hi Janice, we're sorry that you had a less than helpful consultation and we would like to talk to you about your experience. Please give us a call at (800) 400-6354 and we'll be glad to help make your experience better for next time.
I don't like the fact that you have to pay for your appointments at the time they have confirmed whether it be 1 to 6 months away. Most companies do not operate like this and paying for services before they are rendered is just wrong.
By Concerned C.
Response from MDLIVE· Feb 11, 2021
Hi there, we're very sorry to hear that our payment process is not ideal for you. If you would like to provide us with additional feedback, please give us a call at (800) 400-6354.
After the call the doctor never sent the prescription to the pharmacy and I had to wait over 4 days to see the dentist which I had infection discharge oozing from the infected tooth. Which all I wanted was a temp antibiotics so I wouldn't get sick from the infection until my dentist appointment(which was a new dentist and I had to wait due to covid-19 . I will not use webMD again.
By JONATHAN E.
Response from MDLIVE· Feb 11, 2021
Hi Jonathan, we're very sorry to hear that you did not receive your prescription from your doctor in a timely manner. If you like to provide additional feedback so that we may better assist you, please give us a call at (800) 400-6354 and we'll be glad to help.
This was my 5th appointment with a therapist/doctor, and they have actually contacted me one time...No cancellation notice, nothing...I am so disappointed...This was for mental health...
By Sandra S.
Response from MDLIVE· Feb 4, 2021
Hi Sandra, we're very sorry to hear that you have not been contacted by your doctor after your appointments were made. If we can help you resolve this issue, please give us a call at (800) 400-6354 with more information on your appointments and physician.
Never received high blood pressure medicine HCTZ 25 mg. Even though I called back twice. Customer service=0.
By KB
Response from MDLIVE· Feb 4, 2021
Hi there, we're very sorry to hear that you never received your prescription from your consultation. If you would like to provide us with additional feedback so that we can help resolve this issue, please give us a call at (800) 400-6354.
Horrible customer service. They must be working at home and not supervised because they act is if they dont want to be bothered. What happened to me is unreal with them. I had an infection n a lymph node and wanted to use their service. The online system kept rejecting my $55 payment. I called in to speak to someone and she kept tellling me I was "wrong" and putting in wrong credit card info. Well, SHE was wrong. I had her run the card when on the phone with her and she was quick to yell at me saying "DECLINED". After hanging up, my phone beeped and my card WAS CHARGED. Too boot, I also got an email saying "thank you for your $55 payment". when I called back in, they literally told me there was nothing they could do. NOTHING. They charged my card and never seen me. they admitted to charging me and didnt even want to do anything about it! Customer Service is horrid and they STOLE my money...then had no problem admitting it! Do not try to use this company. Find another. I am ultimately forced to fight with my credit card company and will have to await finaly word on a dispute that could take a month or more. Nobody cares, they steal, the credit card doesnt care either. BE CAREFUL!! Just because its medicine doesnt mean they have good intentions.
By Jake
Response from MDLIVE· Jan 28, 2021
Hi Jake, we're very sorry to hear that you were charged due to an error regarding your payment. If you would like to provide us with additional feedback so that we may resolve this issue, please call us at (800) 400-6354 and we'll be glad to help.
