Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,221 reviews with 1 star · Clear filters
I never received my medication that the doctor prescribed. I went and called CVS and medication had not been called or send in.
By ROSE C.
Response from MDLIVE· Jun 7, 2021
Hi Rose, we're very sorry to hear that you did not receive your prescription. If we can help resolve this issue, please give us a call at 1-888-632-2738 or email us at [email protected].
The MDLIVE site is what I am giving the 1 star to. I have been trying to schedule a visit with the therapist since Thursday May 27th and I still haven’t figured out where in the website to do that. It’s not an emergency so I didn’t call the hotline…how do you work the dang website??? Now the therapist, I give 10 stars. Well the most you have is 5. John Burkin is wonderful! I enjoyed speaking with him and look forward to my future visits (IF) I can figure out how to schedule a follow up with him.
By Margaret O.
Response from MDLIVE· Jun 7, 2021
Hi Margaret, if you would like assistance with scheduling an appointment, please give us a call at 1-888-632-2738 or email us at [email protected].
The schedulers were kind and helpful, the doctors were awful. We are on vacation in FL, 14 hours from our home. Our daughters had sinus infections. It was 100% a sinus infection...not a cold, not CoVid, not allergy...a sinus infection. MDLIVE was created for this situation-families far from home needing simple medical care. Bacterium, Amoxicillin-something basic. They would NOT treat even though the girls met the standard of care. We spent our vacation sick. Urgent cares would not treat without a negative CoVid test and none here had a rapid test. Finally we found solve but it took days and guess what the diagnosis was...severe sinus infection. Basic meds were prescribed. Glad to finally get some help for my sick kids but seriously, it would have been a much better vacation if MDLIVE doctors would have handled the most basic of cases. Pitiful. I am very disappointed in their lack of care.
By Joy
Response from MDLIVE· Jun 7, 2021
Hi Joy, we're very sorry to hear that you did not receive the care that you needed. If we can help resolve this issue for future consultations, please give us a call at 1-888-632-2738 or email us at [email protected].
My daughter has recurring tonsillitis. Which if you do a quick search is treaded with an antibiotic. They will not give it to her because they say antibiotics don't help. Well . Why have you prescribed it everytime she had it then. Pathetic
By DJ S.
Response from MDLIVE· Jun 7, 2021
Hi there, we're sorry to hear that your daughter did not receive the proper medication for her treatment. Please give us a call at 1-888-632-2738 or email us at [email protected] if we can help resolve this issue for you.
dont waste your money, made two appointments never received a called. Finally when i did i told dr that i had a positive UTI test she said that didn't mean any thing and that i still need to go see my doctor because I had no other symptoms besides pelvic pain. Hello! you don't have to have every symptom in the world to confirm, why isn't UTI test valid??????!!!!!
By Porfirio V.
Response from MDLIVE· May 22, 2021
Hi Porfirio, we're very sorry to hear that you did not get the help you needed from our services. If we could help resolve the issues you faced, please give us a call at 1-888-632-2738 or email us at [email protected] and we'll be glad to help.
The diagnose by the doctor did not work. Doctor prescribed a steroid cream but My child rash is still getting worst.
By George
Response from MDLIVE· May 22, 2021
Hi George, we're very sorry to hear that the medicine your child was prescribed did not help alleviate their symptoms. If we can help resolve this issue, please give us a call at 1-888-632-2738 or email us at [email protected].
My 11-month old was sick and I was supposed to get a call back at night (past 11:00) but didn't. I called back to get the first available pediatrician but they never called back. MDLive is marketed as a 24/7 service. It is not. I recommend people use urgent care, their doctor, or the ER.
By Ray H.
Response from MDLIVE· May 22, 2021
Hi Ray, we're very sorry to hear that you did not receive your scheduled call from your MDLIVE physician, and we would like to resolve this issue. Please give us a call at 1-888-632-2738 or email us at [email protected] and we'll be glad to help.
DO NOT use MDLIVE they will do nothing for you and charge you. The doctor also hung up on me. I am an experienced RN of 12 years and this was a horrible experience. DO NOT waste your money they will listen to you take your money and tell you to go to urgent care. I have white patches in the back of my throat, low grade fever have felt horrible for 2 weeks and he would not prescribe antibiotics. Just go to Urgent Care. UNACCEPTABLE!!! I repeat DO NOT waste your time or money just go to urgent care and avoid being charged twice. This service is a joke! Deleting it now!!
By Angelina S.
Response from MDLIVE· May 22, 2021
Hi Angelina, we're very sorry to hear that you did not have a positive experience with our services, and we would like to resolve this issue. Please give us a call at 1-888-632-2738 or email us at [email protected] and we'll be glad to help.
