MDLIVEReviews of mdlive.com

Service was fast but was turned down over UTI. Guess my fever was cause of it idk. Last UTi was no problem getting meds. Very disappointed with this as my husband has cancer and we don't get out no where because of virus!

No prior authorizations are given. The nurses misinformed about their policy, the call center reps give one answer, and the doctors just tell you to go to a Primary. Needed a prescription for my asthma, so the whole point to this service was to fill out my prescription ASAP and their answer was go to my primary.

I have MD live thru my employer that is no cost for me to use but somehow MD has that I have a pay account and charged me 86.00$ supposedly they are going to refund me my money will wait and see what happens

The doctor was extremely nice and tried to help. Unfortunately i was misdiagnosed and ended up in Urgent Care and my recovery was lengthened due to this.

I was charged a copay when I shouldn't have been according to my insurance company. The process for MDLive to investigate the discrepancy and process a refund apparently can take 30-45 days. Their front-line support should be able to investigate whether or not insurance has paid the claim in full.

I made an appointment because it seemed like I could be developing some kind of an infection and, due to quarantine orders, I was not able to go anywhere to verify this. The first doctor I had was nice enough but almost too eager to write me my prescriptions so he could hang up. It wasn't a huge deal because the prescriptions went out promptly. Unfortunately, some of the useful info (like a phone number the pharmacy could link to me) was left out on the other end. This meant that the automated service my pharmacy uses was showing 0 prescriptions for me when I called to see if they were ready but, they were there when I got through to the pharmacist. A few days later, I called for a follow up on how I was responding to the medication (because disclaimers read that this service does not replace a doctor's visit; plus, those were the follow up instructions I was given) and had a fairly poor experience overall. First of all, my scheduled appointment did not connect properly. I waited on the site for almost 10mins, until the designated time, and the camera turned on; I awkwardly sat there, staring at myself, until it randomly closed out the screen. Secondly, when the automated number called to reschedule with the next available provider I opted for the phone appointment this time (to avoid a repeat of whatever just happened), but they almost immediately, and unexpectedly patched me through to another video consultation so I was not ready and awkwardly trying to get situated. Everything (from a technical standpoint) worked just fine but I was paired with a provider who came off super patronizing and spent more time speaking over me than providing any useful information. At first he seemed to be listening but then it was his turn to talk and he launched into a downplaying of my symptoms and potential condition. I know I don't have a medical degree so I can only speculate, and I did call a symptom by the wrong name at one point, but he kept interjecting (trying to guess what each symptom MIGHT mean and pretty much telling me I did not know what I was talking about) to where I repeatedly lost my train of thought and left out half of my symptoms/what I wanted to ask. It felt like a giant waste of $80 to have someone treat me like an idiotic hypochondriac and then say, yeah, maybe go see someone in-person since you're PROBABLY not contagious.

One of my medicines was not available at my drug store. The pharmacy claims they have sent a request to replace the medicine to MDLIVE, however, I have never heard back from them, as they claim MDLIVE did not get back to them.

EVEN THOUGH THE DOCTOR WAS SYMPATHETIC WITH MY PROBLEM HE WAS NOT ABLE TO HELP. HE WAS NOT ALLOWED TO GIVE OUT PERSCRIPTIONS. TALKING ABOUT LOSS OF SLEEP DOES NOT HELP. WHAT A WASTE OF $82. NEVER AGAIN. THE FOLLOWING STATEMENT SHOULD BE PROVIDED UPON LOG-IN AND NOT AT THE PATIENT VISIT SUMMARY. Disclaimers: MDLIVE does not replace the primary care physician. MDLIVE operates subject to state regulation and may not be available in certain states. MDLIVE does not guarantee that a prescription will be written. MDLIVE does not prescribe DEA controlled substances, non-therapeutic drugs and certain other drugs which may be harmful because of their potential for abuse. MDLIVE physicians reserve the right to deny care for potential misuse of services. For completed terms of use visit.