Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 251 reviews with 2 stars · Clear filters
Not impressed with doctor assigned.
By Jen
Response from MDLIVE· May 28, 2018
Hi Jen. We are very sorry to hear you had this experience with your doctor. If you would like to discuss your concerns further, please send an email to [email protected] with the name, email address and phone number associated with your account and we will escalate to customer service. We hope you're feeling better.
I am not sick, but have an infected tonsil. I waited all morning for a Dr call back that never came. Was told it would be this evening within 90 minutes. Call finally came 100 minutes later. Dr was in a hurry. Kelp saying it may be influenza . I told him I have no other symptoms of illness and certainly don’t have the flu, but he would not prescribe anything and said I should go to prompt care What good was all this? A waste of time
By Lana B.
Response from MDLIVE· Mar 2, 2018
Hi, Lana. We’re sorry that you had to wait so long, and that you don’t feel your doctor addressed your concerns appropriately. However, if your doctor advised you to seek in-person care, it was to protect your health and safety, which MDLIVE doctors will never put at risk. Hopefully you’ve taken the advice, received proper treatment, and you’re feeling much better.
Absolutely a waste of money and time. Speaking to a “doctor” whom you can’t understand is not my idea of a useful service.
By Charles O.
Response from MDLIVE· Mar 12, 2019
Hi Charles, we are sorry to hear that you did not have a pleasant experience. If you'd like to discuss it further, please contact MDLIVE customer service at (800) 400-MDLIVE. Hope you’re feeling better.
