Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 301 reviews with 3 stars · Clear filters
I just kinda felt awkward. I understand the DR was obviously certified, but it felt VERY hoaxy. Wasn't a fan and won't use the service again.
By Michael M.
Response from MDLIVE· Mar 27, 2019
Hi, Michael, we're sorry to hear that. Hope you're feeling better.
The provider came across as if he was in a hurry.
By BlueEyedShorty
Response from MDLIVE· Mar 27, 2019
We're sorry to hear that. If you'd like to discuss your experience further, please contact MDLIVE customer service. Hope you’re feeling better.
Overall, the experience was quick and painless. However, the doctor forgot(?) to call in the prescription.
By thanks
Response from MDLIVE· Mar 27, 2019
We're sorry to hear that. If you'd like to discuss your experience further, please contact MDLIVE customer service. Hope you’re feeling better.
I generally like MDLIVE, but some of the Doctors treat you like you are a 2 year old. The last appointment I had the doctor did not listen and did not help at all. I went to urgent care after I spoke with him and I had a very bad sinus infection that needed antibiotics and a steroid shot. It is really hit and miss.
By David J.
Response from MDLIVE· Mar 13, 2019
Hi, David. We're sorry to hear that you had this experience. Your concern has been escalated to our customer service team, and they will reach out to you. Hope you're feeling better.
They would not give me a script that would have helped me feel better.went to a urgent care and they gave me the script that I needed in a few days I felt better.
By J H.
Response from MDLIVE· Mar 13, 2019
Hi, valued customer. We are very sorry to hear that your concerns were not addressed and would love the opportunity to help. Your concerns were escalated to our customer service dept. and someone will be in touch with you. Hope you’re feeling better.
Didn't get a call the 1st night I asked for an appt. Waited over an hour and they called to Schedule it for the next day. Doctor called in 5 days of amoxicillin. I still don't feel I'm quite over what I had/have (31 days in). I also don't see a diagnosis on my profile.
By RLW10
Response from MDLIVE· Mar 12, 2019
Hi, we're sorry to hear that you had this experience. Your concern has been escalated to our customer service team, and they will reach out to you shortly. Hope you're feeling better.
it was easy to get into the system, however it was not easy to get my insurance information uploaded and therefore I had to pay in full for the visit instead of getting to just pay my copay.
By Spencer H.
Response from MDLIVE· Mar 12, 2019
Hi Spencer, we're sorry to hear that you had this experience. Your concern has been escalated to our customer service team, and they will reach out to you. Hope you're feeling better.
Wouldn't give a anti-biotic Rx unless symptoms had been going on for 5 days. I had to go to urgent care instead. They did offer Flonase for upper respiratory congestion.
By SHELLEY K.
Response from MDLIVE· Mar 12, 2019
Hi Shelley, we're sorry to hear that you had this experience. Your concern has been escalated to our customer service team, and they will reach out to you shortly. Hope you're feeling better.
