Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,221 reviews with 1 star · Clear filters
Total waste of time and money.
By Remote Payroll P.
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
If you need a prescription refill then you must pay again to speak to the doctor. Very unfair
By James B.
Response from MDLIVE· Jul 29, 2019
Thank you for sharing your experience with us. We have noted your complaint and will be sending it to our corporate office for review.
I called on a weekend to avoid the healthcare costs of going to an Urgent Care. I knew I had a UTI -- have had enough experience with one to know and requested an antibiotic. The physician would not prescribe - said I needed to have a urine specimen first. His "bedside manner" was deplorable and had a heavy accent that made it difficult to understand. I felt that he was frustrated with me because I kept asking him to repeat himself and for that reason was not able to call in a prescription. I used this Employee benefit about 18 months ago and it was wonderful. This experience completely turned me off!
By Debra M.
Response from MDLIVE· Jul 17, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354)
Doctor charged me just to tell me he couldn’t help me. Was literally on the phone with him for 30 seconds. He was a douche. Thankfully customer service reversed the charge.
By Hans J.
Response from MDLIVE· Jul 17, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354)
Didn't send my prescription over to my pharmacy. Took 4x phone calls and several hours to get resolved. Was told the nurse would call me back after each phone call--never received a call.
By RICHARD P.
Response from MDLIVE· Jul 17, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354)
Very disappointed in the lack of follow through and and response. Horrible experience on my last appointment and it was for my 7 year old!
By David S.
Response from MDLIVE· Jul 15, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354)
Did nothing for me. Told me to go to doctor.Couldn't understand half what she was saying. Outrageous
By MICHAEL E.
Response from MDLIVE· Jul 10, 2019
Please accept our sincere apology for the frustration you encountered. We would welcome the opportunity to discuss this matter in more detail. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354). Thank you.
I started this process hours ago and I still haven't chatted with a doctor. I could have been to urgent care and back by now. This is ridiculous. I'm beginning to wonder if its a scam.
By Bekah J.
Response from MDLIVE· Jul 8, 2019
Hi Bekah, We are sorry to hear that you did not have a pleasant experience. We would like to discuss further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354). Thank you.
