Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,221 reviews with 1 star · Clear filters
Dr was arsenal . He hung up on me when I was telling him my symptoms .
By DANIELLE G.
Response from MDLIVE· Aug 8, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
Horrible experience - I still don’t have the prescription I called in for. Customer service said they would handle my insurance paperwork to the pharmacy. After 2 calls and emails and a 2nd doctor visit - nothing was done!
By Lee L.
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
Horrible service, rude physician. Hung up in my face. I was told by customer service “nurse” I would receive a refund. I am contacting my insurance.
By Nina P.
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
I felt like I was interrupting someone in the middle of their dinner. Not a great phone consultation. First time I tried it, I had to go to my PCP after anyway for the correct antibiotic for strep because standard antibiotics never work for me. Second time was a disappointment again. I was so hoping I could use this service for non emergency strep and sinus problem I occasionally have.
By TARA L P.
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
The first time I used MDLive turned out to be a positive experience. The doctor listened and then we briefly discussed treatment options and then she approved the appropriate treatment. BTW, I had a tick bite. On this call, I had some ongoing issues regarding the tick bite. The doctor didn't want to listen and was rude. His only answer was to go to the emergency room which was completely unwarranted. I went to urgent care and the doctor and I discussed the situation and he formulated a treatment that made sense. The urgent care doctor had no more information than the one on the phone from MDLive. The treatment I received from the doctor at urgent care has been very successful. I won't be using MDLive again if I receive a similar level of care again in the future. It was a waste of time and money.
By Derek C.
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
Worst experience I've ever had. Waste of money
By Nunah
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
The first time I used MD Live, the person I spoke with on the phone disappeared halfway through the call. She then charged $2000 to my debit card in a city 1000 miles from where I live. I called MD Live to ask them to look into it. The second person I spoke to told me that this could not have happened, but she would look into it and call me back early the following week. I never heard anything. I still use MD Live for the convenience, but always with a pre-loaded disposable card.
By Emily E.
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
Some of the doctors and staff of md live is rude and unprofessional.
By Lekiesha N.
Response from MDLIVE· Jul 29, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
