Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
11,728 reviews
MDLIVESelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MD Live by Evernorth is a leading provider of virtual care in the U.S., with a national network of board-certified doctors, pediatricians, dermatologists, psychiatrists, and licensed therapists who provide care for a wide range of medical and mental health needs. Our providers average 10 years of experience and deliver expert care anytime, anywhere.MD Live Urgent Care is available 24/7, including holidays. Primary Care and Behavioral Health provide flexible scheduling, with same-day appointments available for routine primary care needs.MD Live accepts most major insurances, such as Cigna Healthcare and Blue Cross Blue Shield, plus self-pay options for Urgent Care and Behavioral Health.
MDLIVE (mdlive.com) has 11,728 customer reviews on The Fair Hearing, with an average rating of 4.4 out of 5.
Showing 1,221 reviews with 1 star · Clear filters
Can’t use it for most stuff.
By JAMES W.
Response from MDLIVE· Oct 23, 2019
Hello James, we're sorry to hear that you did not have a great experience with our services. If you'd like to discuss it further, please contact MDLIVE customer service at (800) 400-6354.
I did the pre-visit screener (which sent me along to doctor on MDLive) only to find out the doctor would not (could not?) help me. She suggested seeing a primary care physician even though she also told me it would be impossible to get an appointment soon in my area. I told her my symptoms were diarrhea and she "diagnosed" me with diarrhea and told me to go see urgent care. Still got charged for an utterly worthless appointment.
By SAMANTHA S.
Response from MDLIVE· Oct 23, 2019
Hi Samantha, we're sorry to hear that you had this experience. Our doctors are very cautious about specific symptoms, and when there's a concern, they may refer you to seek care in person to be safe. Thank you for your feedback.
The doctor on the phone was very inconsiderate. On the website they state they were able to treat the issue, but he did not provide any treatment. This was a waste of time and money. Ended up having to go into the doctor office and pay a second fee to be treated— and was treated in the office.
By KB
Response from MDLIVE· Oct 23, 2019
Hi KB, we're sorry to hear that you had this experience. Thank you for your feedback.
i called, scratchy throat, not feeling well. Doctor on phone told me to go to the drugstore and get Motrin. The next day I felt worse and went to my primary care doctor, got an antibiotic that I took for 2 weeks BECAUSE I WAS SICK! If MD Live had given it to me, I would have been 1 day ahead of the sickness. MD Live charged me $44 and would not reverse the charge. I will not use them again.
By Diane C.
Response from MDLIVE· Oct 23, 2019
Hi Diane, we are sorry to hear that you did not have a pleasant experience. Thank you for your feedback.
I didn’t get any medical advice other than go to an urgent care facility. The Doctor didn’t ask questions about my symptoms and really didn’t help me at all. I feel like I wasted my money and probably would not recommend this service.
By David D.
Response from MDLIVE· Oct 23, 2019
Hi, David. We're sorry to hear that you had this experience. Thank you for your feedback.
The person I spoke with was nasty and unprofessional. I think since you aren’t face to face they think they can be unkind. I’m not sure I will ever use this service again
By Unhappy N.
Response from MDLIVE· Oct 23, 2019
Thank you for your feedback. We are sorry to hear that you did not have a pleasant experience.
MD Live doctor had me to see a doctor in person... in person doctor said no big deal and to wait another day for stomach cramps to dissipate.
By JULIE H.
Response from MDLIVE· Aug 21, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
I didnt feel like I was given a good diagnosis based on my feedback with the Dr. I later that day went to walk in clinic and was given meds for a sinus infection. Felt like it was a waste of money
By Sue D.
Response from MDLIVE· Aug 21, 2019
We are sorry to hear that you did not have a pleasant experience. We would like to discuss your consultation with you further. At your earliest convenience please contact MDLIVE customer service at (800) 400-MDLIVE (6354).
