MDLIVEReviews of mdlive.com

Are you Sick ? Do yourself a favor and do Not Attempt to Use This Service. After Waiting for over 5 hrs for a call Back from a Dr in my State and contacting Customer Service 3 times to Find Out That I was Listed as having an Hr consultation that was still active that I never received. I was However charged for my this appointment. and had to contact Customer Service to have them actually Cancel my appt that I never received. Also i have to wait for the charge to get off of my account. STAY AWAY !!!! WHAT A JOKE !!!!!!!!

The doctor was unrelationtional. Gave me a recommendation for treatment without being specific of the dosage of the over the counter medicine. Waste of money, I had to go to my family care doctor later in the day.

It's rare that I would take the time to post a review but after trying to submit my feedback directly with the company and getting no real response, I am compelled so that people don't endure the same experience I did. I requested my first consultation at 9 am and had the option to wait for the next available (advertised as an avg of 15 min but up to 2 hours due to the busy season) or schedule an appointment (first one being at 12:30. I chose to wait as I was home and available. After 2.5 hours of waiting (and 3 automated calls letting me know I was still in queue), I called the customer service number to formally schedule an appointment, after waiting on hold for ~10 min, I got an appointment (the next available now being at 1:05pm). It should be noted that the customer service reps, while friendly, have virtually no visibility into the actual wait times or what to expect (it was on my third customer service call that I got someone transparent enough to simply apologize and say that she honestly isn't sure if I'd get seen...). So 1:05pm came and went and a few minutes later I got an automated call saying that my physician was still busy with another appointment. The above process repeated 2 more times. One for a 3:40pm appointment and one for a 5:00pm appointment. After 8 hours of waiting, I was never seen for a consult. It wasn't until about 3:30pm that I got the honest customer service rep who said I might be better off going to a walk in (thank you for having the decency to make a recommendation that actually had my best interests in mind. Seriously, it's as if this company doesn't realize that their service is for treating people who have health issues and are in need of care. I can't imagine someone experiencing a mental health situation and having to go through this because they do offer those services). I'd also like to acknowledge that I am lucky enough to be in a position where I was able to wait around all day and then, when the time came, pay for an urgent care visit. I recognize that there are many people out there who don't have this luxury and MD Live unfortunately gets their hopes up and strings them along. It's very unfair. This service could be incredibly valuable but in its current state it is disappointing and detrimental. A long wait time, while not acceptable, is something that can happen but simply must be communicated to users so that they can make an informed decision about what is best for their health and well-being. When I contacted customer service with this issue, I received an automated response thanking me for using MD Live, "where you can get immediate access to doctors and therapists 24/7" (lie) and that "it is [their] mission to deliver an incredible customer service experience" (fail). I'm sure I will get this same, or similar response to this review if any at all.

Awful website experience. Registering dependents is bad process. Spent way too much trying to do this and verifying (not verifying)! Talking with customer support to no avail. Went back to Teladoc.

Terrible experience. My first appointment was at 12:00 pm and they canceled/rescheduled FOUR times. I didn’t speak to a doctor until 8pm. And even then, I felt rushed. Dr. Cynthia Collins was unsympathetic and wouldn’t listen as I explained to her several times what my issue was. Do NOT use her! I was assigned her after the video call to my first doctor did not go through. I would NEVER use MDLIVE again.

I’ve used WebMD a couple of times before this and had no issues. 2 days ago, after being sick for a week, I requested a next available appointment. I waited 2 hours and no call. I finally had to cancel because I had other things going on and couldn’t wait any longer. Yesterday, same thing. Cancelled yet again after 2 hours of waiting. Tried again today and waited 3 hours and nothing. Canceled my appointment again for the 3rd time. I will not use this service again, I will have to walk into the minute clinic tomorrow to get seen.

Worst experience EVER...! My daughter, whom is 20, scheduled an appt for 2:30 pm EST, was placed in the “waiting room” for over 2 1/2 hrs. YES, I watched as tears rolled down here face as each hour passed. But it gets worse..! 3 hrs into being placed on hold she was given an option to immediately be placed in contact with Customer Service Dept. They did speak with her only to tell her they needed to reschedule her appt for 9:30 pm (same day). At 9:30 she received an email stating she had missed her scheduled consultation, only to be advised that she would have to reschedule. This was outrageous and completely erroneous since my daughter, wife and I all were crowed around her phone waiting for it to ring at 930, only to get an email notification stating her appt was cancelled and had to be rescheduled. In summary, appt for 2:30, was placed on hold for 3 hrs, and only to be told we needed to reschedule for the next day. UNACCEPTABLE...!!!!! My recommendation is for anyone reading this review to use PLUSHCARE. We have used both and BY FAR... PlushCare, hands down, actually calls you on time, and follows thru with exceptional customer Service. MD LIVE should have their license to operate suspended. I truly hope this review saves others from the same experience. STAY AWAY from MD live, regardless of What your “insurance provider” tells you. Ultimately they have NO leverage or recourse whatsoever. We live in a world today where the purse is the only thing that will dictate and affect Change. If people Reading this review will take the to business elsewhere then MD live will Either have to make the necessary improvements needed to remain viable or be forced to close, or face criminal charges for failure to provide services. And yes, they charged our account. So I will now have o likely spend The same Amount of energy and time fighting to get out money back which we were charged and never received services. The only peace of mind is hoping that this review will prevent EVERYONE from using this service. That alone would be worth forgiving the charges applied to our account that will likely take 45 days, if ever, to be returned.

Been waiting over 10 hours for a call back...this service is useless!! Actually made an appointment 11 am and they blew it off repeatedly and I had to keep calling back and make new appointments every few hours. Tomorrow I will go to an urgent care facility to get taken care of. Update to my post a doctor called me at 10:30 p.m. finally and ignored all of my symptoms and said just buy a bunch of over the counter medications. The next day I went to the CVS Minute Clinic and it turned out I had the flu and they called in a bunch of prescriptions to make me feel better. Don't waste your time or money with mdlive they are useless