Mercedes-Benz USAReviews of mbusa.com

A Rotational Speed Sensor failed in our 2017 Sprinter RV causing the vehicle to go into limp mode. As we were traveling in Maine, the ONLY dealership could not get us in for this factory extended warranty work for over 2 months. We found an independent repair shop who did the work for over $500. MB will not reimburse for our out of pocket expense although there were no available MB dealers.

I purchased the EQS 580. I am amazed that Merecedes wants to charge $150 per year for their app. After spending that much money for this car and now they want to nickel and dime me basically so i can unlock my doors and if my car is ever stolen i can find it. The fact that they are putting games on the app and selling you that is an absolute joke. Do they want people driving and playing games. Not a smart move. Also when you call up to speak to a manager no one calls you back ever.

Contacted MBofTampa regarding a vibration in the engine of my 2009 E350. Technician stated couldn't verify my complaint but saw other issues that cost me $8000 and I still have vibration in my engine. After informing the dealership of my problem i was told to bring the car back in at what additional cost?

I have been a loyal customer of Mercedes for 25 years and I currently own a 2016 GLE 350. I also purchased an extended warranty for this car which expired sometime in 2022 and the car has just 50,000 miles. All the services have been done at Mercedes dealer. I purchased this car for my wife with the expectation of good reliability and safety but got neither as you can see below. Feb 2023 - Annual maintenance service done by Steven Creek Mercedes, San Jose (because of poor quality of service there, switch to Fletcher Jones Fremont). May/June 2023 - Car died in a parking lot late evening. Went to Fletcher Jones Fremont and replaced the battery. July 2023 - Car had severe vibration and lost power on a freeway. Then again went to Fletcher Jones. This time they said that one of the coil packs failed and they recommended replacing coil packs. They also said front covers are leaking and recommended reseal. The total cost for both repairs was about $3100. Question here - I took the car for service 2 times before this year, how come no one mentioned the oil leak? As you can see, this has become a serious reliability and safety issue for my wife in addition to dealing with these expensive repairs. I then called the MB customer advocacy for help to cover the repair costs and below is sequence of events: July 14 - Called advocacy group and case 2-42008567917 was created and they told the dealer not to start the repair until they process the case. June 18 - James called me and took issue details from me. I called/emailed a few times after but he never responded to give me an update until late July 21st. June 21 - After repeated calls that day, he finally calls late evening and offers me $250. I waited a week without the car and with so much frustration and suffering, that offer was disrespectful and insulting. June 24 - It has been 10 days since my car was sitting at the dealer and I asked them to repair it. Is this what you would expect from a world class company in terms of product quality and customer service? The guy (James) was sitting on this case not doing anything and not responding, and finally he came back showing his authority. He took advantage of my desperate situation and instead of helping me he tried to punish me. He needs serious training or shouldn't be working in a world class company. I asked this case to be escalated higher up and they refused to do so. I sincerely hope that someone reads this message and takes action to fix the issue.

My 2018 E400 is in my garage already for 6 months because Mercedes is unable to get spare parts and customer service doesn't move a finger to help.

Do not buy a 2023 C43 AMG. The battery keeps going dead and after 3 trips to the dealership they can’t find the problem. The is my 20 Mercedes and this is a real piece of junk.

I took my car to the dealership over 7 times for the same AdBlue light issue and a check engine light that stemmed from the authorized dealership in Virginia Beach, VA doing a recall to modify the emission system in the vehicle. The car does not start and requires programming every 500 miles. The dealership has not been able to fix it after 7 times and they asked me to call MB of USA. I did that and their customer service is the worst ever. They said that this is the dealership issue and I am back and forth with them and the dealership. People simply need to stop buying Mercedes altogether. This is, by far, the worst experience I have ever had with a dealership or an auto maker. Sending this Mercedes to the junkyard where it belongs.

We are very disappointed about having a GLC 300 2016. It’s at 91,500m. The check engine light just went on. There’s no power or boost when pressing the accelerator. We took the vehicle to an authorized Mercedes repair shop and they said an error code led them to diagnosing a bad turbo waste gate (vacuum solenoid) which they said is internal to the turbo and cannot be replaced or repaired without replacing the entire turbo with a new one. The total repair plus tuning the new turbo will cost a crazy staggering amount of approximately $7000! We bet JP cars won’t have this kind of problem. Comparing with Japanese cars, MB seems a trash. We will definitely let the people in the world know our experiences. We wonder for this model at this mileage, if the problem we’re having is common. We contacted MB customer support, no replies yet. This is BAD! The garage people told us that the maker redesigned the turbo to avoid the problem we had. So the old turbo was a designed defect! And THERE WAS NO RECALL!!!!