MazdaReviews of mazdausa.com

Bueno yo compré,un CX5 en el 2020 el coche va bien pero ,un espejo no funcionaba bien y ahora los dos,osea esba roto el motor,y ahora ya no funciona ninguno ,reclamo al señor encargado de la bata blanca,y me dice q eso no entra en garantía q es de chapa,osea el motor,total q la garantía de Mazda no es muy fiable,por lo menos ami

A new Mazda CX-90 broke down. My Car stopped starting up all of a sudden. I ended up towing it to the dealership. Fast forward two and a half months, and I was getting a message that the issue was related to contaminated fuel (really ??? took them that long to identify it was a fuel issue). At that point, I couldn't even remember where I refueled so I could submit a request for the repair. I spoke to the service manager, who admitted it was unprofessional and agreed to cover half of the repair cost: empty the fuel tank, clean the injection system, and refuel with premium gas. From this point, everything went downhill !!!! When I got the car, it wasn't refueled (I complained about this, and they refunded me ). I started to drive and immediately got a low tire pressure alert. Once I fixed that, I got tons of alerts about the low Car battery (I ended up needing to recharge the battery myself). Once this was resolved, I got a CHACK ENGIN WARNING. At this point, I was asked to come back with the car. After a quick check, they reset the warning and said I had nothing to worry about, and it was related to leftover contaminated fuel that should go away after driving for a while. A few days later the check engine light came back again !!!! I went back to the dealership and now was told a different story. The alarm was related to Catalyst Efficiency (P0421), and I will need to drive with this alarm for a while and see if it disappears. If not, I must return and pay a hefty repair charge to replace the Catalyst !!!!! You can imagine my frustration because: 1) It took them more than two months to find out what was going on, and now I'm stuck with the repair cost rather than being able to charge the gas station 2) They obviously didn't bother to do a test drive before releasing the car to me (very unprofessional) I opened a case with Mazda to complain about this case, and they were completely useless. They kept ignoring the case despite my following up for two months now. Everything is good with Mazda until something is wrong, and then you realize how useless and unprofessional they are. That is the end of the road for me with Mazda after being a loyal customer for the last 10 years.

Es mi segundo coche. Cambie un cx5 por un cx60 lo pedí el 3 de octubre con una bola de enganche. Me lo entregaron el 11 de diciembre de 2024 y sin enganche el vendedor amablemente me dijo q pidiera cita en el taller y me dieron cita para el 8 de enero no lo recibieron porque estaban colapsados que lo llevara el día 13 de enero lo dejo y me dicen q me lo entregan el día 20 pasa los días no recibo llamada ni me dicen nada del coche el 24 de enero llamo para preguntar q pasa con el coche y me dicen q ya me devolverán la llamada. Hasta el 27 no me llaman y les dije q el día 30 me iba de viaje con la caravana y el 29 llamo a las 5 de la tarde para saber q pasaba y me dicen q lo recoja antes de las 6. Llego me lo entregan sin la homologación y sin la ITV pasada, encima me hablan mal y me dicen que eso ya lo tengo q hacer yo . Mi pregunta es un cx60 es una chuchería o los clientes somos subnormales ? Llamo atención al cliente y no contestan llamo al jefe de ventas y me dice que él no es le pregunto su nombre me dice Jesús. Y el jefe de ventas se llama Jesús y dice ya se lo comentaré haber q se puede hacer , ósea ninguno da la cara ninguno se hace responsable del mal servicio q dan. Es una pena los empleados que hay en ese concesionario son mal educados hay desorden y no se enteran de nada .

Brand new CX-90phev broke down less than 30days after purchase, stranding our young family in another state. Roadside assistance was a joke and I had to rent a car on my own to get my family home. 20 days later, I still don't have a car or an equivalent loaner, no identified fix or timeline. Corporate customer experience is not helpful, I have put in over 70 calls and gotten 3 in response. They have denied a buy back and claim that new parts are being expedited which is a lie because the service department said they do not know what this issue is. Don't buy a PHEV from Mazda, they haven't figured the systems out yet but don't buy in general because when you have an issue you will get NO help.

Are you serious with these cheap POS key fobs? You drop your keys and they break into a thousand pieces and then you get a bigger POS replacement that WILL NOT go back together. Haven't been able to drive my car for three days and now I have to physically go to the dealership to have a simple key fob put back together. It's clear Mazda cuts corners at every single opportunity. Last Mazda I will own. Try harder next time.

Bought a brand new Mazda cx5 and had to get an attorney to lemon law the car 10 months later. Paperwork been signed for 4 weeks now and Mazda still dragging their feet on a surrender date. 2 transmission replacement in 10 months

I bought a pre-certified car from #WilkinsMazda. The Car fax reports stated that there were no accidents. Soon after I brought it home, I found that there had previously been an accident involving the driver's side bumper. Rather than fixing it during the pre-certification inspection, it was sold to me with the busted bumper which had been taped together with duct tape. I found this bumper issue because the driver's side tail light was popping out and needed to be fixed. I took pictures to the dealership, spoke with the Sales office, then the Assistant Manager who told me that the dealership would fix it. When I showed up to have it fixed, I found out that the Assistant General Manager had quit 2 days prior. I then spoke with the General Manager who stated that they would not fix it. After driving the car for a while the car felt like it was going to tip over when going around curves on the highway. I can't imagine the safety issues driving it in the winter. I spoke with the GM at a different Mazda dealership who stated that these cars are only sold with Bridgestone, Goodyear, or Yokohama tires. When a mechanic inspected them, I was told that I had the cheapest China made substandard tires that are made, and that when it's a pre-certified car the dealership is obligated to provide original tires for the model of my car.

Compré un precioso MAZDA MX5 con la expectativa de seguridad, confiabilidad y respaldo de la marca, pero mi experiencia ha sido una pesadilla. Después de escasamente 3 años, el vehículo sufrió un incendio espontáneo, poniendo en peligro mi vida y la de mi acompañante. Lo más indignante fue la falta de responsabilidad por parte del fabricante. A pesar de estar dentro del periodo de garantía, y de que las investigaciones demostraron que el incidente se debió a un fallo eléctrico del coche, la empresa se negó a cubrir los daños. Su servicio al cliente fue ineficiente, evasivo y completamente desinteresado en encontrar una solución justa. Entiendo que pudo ser un hecho aislado, pero la falta de responsabilidad e interés mostrado por parte de MAZDA ESPAÑA me ha demostrado lo poco fiable que son, recomiendo a cualquiera que considere esta marca, que busque otras opciones más responsables y comprometidas con sus clientes que depositaron la confianza en ellos.