maxrebates.comReviews of maxrebates.com

Response from maxrebates.com· May 16, 2022

Dear Customer,

 Thank you for bringing this to our attention and I sincerely apologize for any inconvenience this issue may have caused you. Usually, it takes 90 days for cash back to be available - it depends on different merchants as they have different speeds in reviewing the shopping information. Some merchants might wait for the return date to pass if customers return or cancel their orders. However, to give your situation ample time and care, we will need a few things from you to help with the process. Could you please send us an email directly to [email protected] with your order number? Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.com· Mar 7, 2022

Hi Mary, I am so sorry to learn that it took longer for your order to be available. I understand how frustrating this must be. Usually, it takes about 90 days for the cash back to be available- it depends on different merchants as they have different speeds on reviewing the shopping information due to some merchants waiting for the return date to pass, in case of customers return or cancel their orders and as soon as we got your inquiry, we followed this up with the merchant and we can see that your cash back is already progressing to payable status and this order should be available soon. Once our team gets any updates from the merchant, we will update your cash back status to payable. Once again, we again apologize for this inconvenience. Please let us know if we can help you with anything further. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.com· Mar 7, 2022

Hi Marcia, I am so sorry to learn that it took longer for your orders to be available. I understand how frustrating this must be. We don't have anyone under the username you're using here. Could you please send an email to [email protected]? and we will be sure to look into this. In regards to pending cash back, sometimes it could take longer than 90 days to take effect because of different store return policies, and order cancellations and if the cash back remains ‘Pending’ after 90 days, we follow this up with the merchant. Also, disappearing cash back could mean that the orders are invalid. These could be a number of reasons, like returned/canceled orders, or fraud. However, we need the necessary information on these orders to validate so we could appeal it to the merchant. Lastly, we do mention that the missing cash back claims process can take up to 2 months because the merchant needs to fully review the order information to check its eligibility before passing this to our team. However, please note that the decision to honor the cash back lies with the merchant as they are the ones who decide on eligibility and provide the funds that we give to you as cash back. We are looking forward to your email. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.com· Feb 18, 2022

Dear Customer, I am sorry to hear that you are having tracking issues. There may be something on your device that is interfering with tracking like older cookies, cache, or adblockers getting in the way of the purchase tracking. We advise trying clearing all browser data before every visit to our site as well as disabling extensions. Also, it will take 2 months or longer for the merchant to process the claim. Lastly, we’d like to know if you’ve already reached out to our customer service team at [email protected]? We’d be glad to look into this for you. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.com· Nov 17, 2021

Hi KS, I fully understand that it's disappointing to have your cash back claim declined. This was Agoda’s decision, not ours – we’ve sent you the screenshot of their decision through email. If you believe there has been a mistake and would like us to appeal this decision to the merchant on your behalf, please reply to the last email we sent you and we will do so. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.com· Nov 2, 2021

Hi Paul, Thank you for your feedback, and sorry to hear about your experience. Looks like the screenshot you uploaded was missing some information. In this case, the claim will be denied because the merchant requires the complete details of your order including order date, order amount, order number, and product information. We will submit your missing cash back claim after we verify your order. Usually, it will take 2 months or longer for the merchant to process. We will keep you updated once we get feedback from the merchant. However, if it has been longer than the expected time, please reach out to us at [email protected] and we will follow up with the merchant. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.com· Oct 28, 2021

Hi Greg, I am sorry to hear you have not received your cash back from this merchant. I understand how frustrating this must be. Usually, completed orders earn cash back but all cash back rates are subject to change and at the merchant's discretion. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back. We're currently in contact with the merchant on your behalf to see if there's anything they can do to get this resolved. We will provide updates as we hear back from them. Sincerely, Adriane MaxRebates Customer Service Team

Response from maxrebates.com· Oct 11, 2021

Hi Will, Thank you for your feedback. We take customer satisfaction seriously and are glad to hear from you. Looks like your transactions were declined, we understand how frustrating this must be. Declines are made by the merchant, and if you are having transactions declined, then there may be something in the terms and conditions of the merchant that is not being met and the decision to decline rests with them. As they are the ones who decide on eligibility and provide the funds that we give to you as cash back. We absolutely support our customers; however, the Terms and Conditions of the merchant must be met. Sincerely, Adriane MaxRebates Customer Service Team