Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Bad
13 reviews
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MatterHackers is an Orange County-based company founded in 2012 that supplies 3D printing materials and tools.
MatterHackers (matterhackers.com) has 13 customer reviews on The Fair Hearing, with an average rating of 1.7 out of 5.
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Matterhackers sold us a Creality Sermoon D3 Pro 3D printer then informed us that there were no parts available for the machine - not even a replacement nozzle! We have been in contact with them about this since a few days after we made the purchase but we were put off with empty promises about acquiring parts. This outfit is underhanded and will deceive a customer until you are left holding a worthless printer... Go elsewhere!
By William C.
They sent me the wrong product, ghosted me for a week, then forced me to spend 2 hours finding shipping materials, printing shipping labels, and waiting at the Post Office, to fix THEIR mistake. They should've sent the correct product, with a shipping label to send their mistake back. They wouldn't even send the correct product until I prove I sent back the item that they incorrectly sent me.
By Eric S.