Mattamy HomesReviews of mattamyhomes.com

I am officially updating my previous 5-star review to a 1-star—and if I could give it a 0, I would. This was our first home with Mattamy Homes, and it will absolutely be our last. Do not buy from this builder. Their post-sales warranty support is completely useless. Instead of actually fixing structural issues, Mattamy's strategy is to stall, deflect, and exhaust the homeowner. They spend endless hours sending technician after technician to your house, doing nothing but wasting your valuable time while the actual defects remain unaddressed. Compared to other builders in the industry, Mattamy's build quality is incredibly poor, and they rely on a broken regulatory system to cover it up. If you buy a new build in Ontario, you are forced out of your own pocket to pay a mandatory Tarion insurance premium. You think you are paying for protection, but it is a total scam. Mattamy and Tarion have their hands deeply in each other's pockets. When serious warranty issues arise, Tarion completely abandons the buyer. We handed them independent inspection reports from professional, third-party inspectors showing clear, failing deficiencies. Despite concrete proof from professionals, Tarion explicitly sides with the builder. If you push the issue to mediation, Tarion mediators will actively use intimidation tactics to pressure and force you into submission. The system is entirely rotten, and it is engineered so that individual homeowners can never win. If you want a massive red flag, do your research: look up Mattamy’s reviews, and try to look up the Licence Appeal Tribunal (LAT) court cases. You will find virtually no public records because the system systematically forces devastated homeowners to settle outside of court, burying the truth behind confidentiality walls. Mattamy takes your money upfront, delivers a subpar product, wastes your time with endless "assessments," and relies on a corrupt insurance framework to avoid accountability. Stay far away from Mattamy and Tarion.

I recently bought a house in the Pickering area from another owner and the house was a little more than a year old. When I bought it and met with the team from Mattamy I was promised that any little issues cosmetic with the house, they would try to repair it. I could see that there were many cracks and the seals for the windows were done so badly. I was having around 50 lady bugs swarm unit he house from the windows. I contacted the team in charge for the Pickering seaton area and gave them a list of all the things that needed to be done. They emailed me back saying none of it was covered because the one year warranty was over. I even told them the person who promised me that all the stuff would be done regardless and they refused to fix any of it. On top of it I torn them about the lady bugs and they said it could be coming from anywhere so it was not their problem. Overall, I was very disappointed with the way they dealt with this and the overall quality of their finishing was beyond bad. I will have to now spend additional money to get my own contractor to fix all the issues. I would not recommend Mattamy homes as a good quality investment to anyone!

I wouldn’t give them one star . I feel like I bought a KB Home . Construction is crap . Cheap paint , stucco , concrete ect . I feel like the inside was done by a toddler such sloppy work . They lie ! Brush you off and don’t read your service requests! Back out what they tell you they will tell you they will make right! It is not a quality builder they missed so much ! Drywall missing from my closet ! Tile put in from kids grout on base boards . Cheap material but charge you as upgrades . The kicker is charged us for upgraded carpet when it looks like cheap apartment carpet lmao! Never buy a spec home that’s all they would sell they didn’t want to sell new builds prob cus they don’t want you watching them build it ! They told us a new build would take a year but then built on next block after we bought our house in a month ! We will probably end up renting our house out this is not our dream home !

Worst home builder ever. Will rob your money stay away.

0 stars. Have buyers remorse for even having considered doing business with Mattamy. The quality is poor, at best. Mattamy does not follow through with promises made to buyers, do band-aid repairs to appease, believe everything is one of the following: 1) aesthetics only, 2) “within industry standards” or 3) “house is settling”. In the three months since signing for the home. I have spent this entire time working to get all the items noted at first walkthrough, corrected. Paint appears to have been done by incompetent painters, tile company is terrible, as quality of the work is mediocre at best, plumbers are so bad they had to get replaced, drywall experts are anything but, leaving the home with nothing but tape and/or mud lines that are visible throughout. Left paint stains on tiles, in carpets, on hardware, etc. paint used was PRIMER diluted with minimal flat white paint. Baseboards not caulked at joining spots. Door gets painted in hinges leaving the original primed wood showing when door is opened and if you change locks, you will see all the unpainted areas. Carpet layers have been out 3 times and have yet to get the carpet completed correctly, with areas of air bubbles remaining in the carpet to date. Having come from construction families on both sides of the family, this is the absolutely worst homes you can find. Mattamy claims they take complaints personal but the regional leadership deserve to be fired for incompetence & are worthless in all aspects. They have zero control of the vendors used across the trades. If we had to do it again, we absolutely would walk away. As dual veterans, fully disabled, to be treated like trash by this home builder is a slap In the face & fact that they could care less if the work is done correctly, let alone completed, means a lot. Of the current owners, ~80% got independent inspectors and almost 100% of those owners are currently in dispute with warranty for repairs. Never, EVER buy from Mattamy. BUYER BEWARE! Joe Russo is unprofessional, condescending, and insulting. His staff come and go because they hire cheap, inexperienced, weak-minded, unqualified help. Workers supporting the build get paid by how many homes they complete work on each day. Todd Hahn, VP of Operations and Russo’s boss, doesnt even acknowledge correspondence sent to him. CJ, with Warranty, been here mere weeks, trash. Man cannot stand by his own words. Whatever unprofessional slob that did not even introduce himself, whom CJ brought with him this last time got kicked out of my house for disrespect and trying to talk down to me. He is scum just like Joe Russo. Dozens of owners barely past one year are selling already, all due to dissatisfaction. If you want to have a quality build you, a home and investment you are proud of, dont buy Mattamy, in Arizona at least. Mattamy has less than 1-star across the greater Phienix area and considered one of the worst builders with some of the lowest quality homes in this region. Do your research, talk to existing owners, ask inspectors about Mattamy’s reputation. If you are an executive at Mattamy Corp, you should be windering why so many owners are dissatisfied and why your local management is ruining your brand and reputation. Ask why owners across this region are coming together to start petitions against you. Why does everyone who deals with a two-faced weasel like Russo walk away disgusted and insulted. My wife and I grew up in construction families. We are retired veterans who bought our first home with the goal to leave our children with a home they could be proud of and instead we have a money pit for a home and our VA losn is paying for a residence that after 9-months is still one big storage. Ask why anyone deserves to be treated so poorly after having spent more than a half million dollars on what should be a quality home. I hope these reviews begin to make it to the corporate headquarters in Canada where the board resides and they investigate Russo and the rest of those responsible for treating new homeowners so poorly and putting the Mattamy name on such poor quality.

Re: Mattamy HOME FUNDING I provided All necessary documents for home purchase (Leslie rep in Jacksonville, Fl office) for spouse & I with 720ish scores at the time. Loan officer Never tried to get best rate- had to refinance after a year costing $5k+. The worst part is she Refused to put me on loan despite me having better credit score, I Insisted I be on the loan, had less income. Now, soon X is controlling (abusing) me bc I am not on loan and loan company will not negotiate w/ me not being on loan, but I am on title (she barely corrected that). Leslie did not care what her choices would look like down the road: putting a main caregiver mom & kids out for homelessness because she was too Lazy to process my paperwork she stated. There were other problems w/ home Mattamy corrected, but the worst is from this Lazy Loan agent, like the many others that nearly took down the American economy years ago. Now going from Homeowner to HOMELESS w/ kids.