MatoyliReviews of matoyli.com

NEVER RECEIVED SHIPPING OR TRACKING INFO AFTER A MONTH OF ORDER. AFTER MANY EMAILS AND INQUIRES COMPANY BLAMED THE DELAY ON A LOST SHIPMENT BUT REFUSES TO REFUND MY MONEY. WANTS ME TO CHOSE A DIFFERENT PAIR OF SHOES. I AM NOW TURNING THIS OVER TO AN ATTORNEY BECAUSE THEY STOPPED RESPONDING.

I ordered a pair of shoes and then looked around a bit more at their site and realize the company is a fake sneaker seller from overseas. I contacted them within two hours of placing my order and they linked me to their cancellation policy (must be cancelled within 12 hours of placing the order). I responded that I'm well within the 12 hours, so please cancel my order. They responded in a day or two asking why I'd like to cancel my order. I responded that I just don't want the shoes anymore and my original request was well within the time frame to cancel. They responded a couple of days later saying "sorry, your order is already in process and we can no longer cancel it. here's a coupon for 10% off your next order." As others have said, the shoes come into the US through a bogus address in Jamaica Queens NY. The box did arrive to me a week or two later, but I rejected it and returned to sender, hoping that they'd have to refund me when they get the shoes. But since the return address is bogus, the package is now just floating around USPS somewhere. I've contacted them again asking for a refund. If I don't hear from them in a day or two, I'll reach out to my credit card company about it. Believe all of the reviews on here. This "company" is awful and only exists because they're a needle in a haystack.

I bought a pair of shoes that turned out to not be authentic. I can not get them to give me a refund and I can not find the website again. Its like it does not exist. Terrible! Beware!

If I could leave no stars I would. The order was placed with the company. The shoes that were ordered were not what was expected so I proceeded to contact the seller to cancel the order so I didn't not receive the shoes. They did not respond for several days then when I asked several time to cancel the order they just asked how would I like the order to be changed and I said I didn't I wanted my order canceled and a refund. They never responded and I never received an email from them since except from the website saying the order was shipped when I specifically said to cancel them and that I don't want them because they are not what the person wanted. I contacted paypal to open a case with the seller and the seller responded to paypal with the tracking number for a package that was requested to be cancelled several times! So now I have to wait even longer and refuse a package I never wanted in order to get my refund!!! Never ever by from this brand the seller is terrible and doesn't provide any contact other than an email for a "faster response" and never responds. Save your money.

I ordered a pair of shoes. Never heard from them, never received my order. They don't provide a phone number(red flag). I emailed them, they finally responded weeks later,saying they don't have my shoe size in stock. I asked for my refund never heard from them until a week later, saying that I should wait until they restock them. I found the shoes from another store, I no longer need the shoes, I need my refund. Refund never sent. I had to file several reports. Now I'm waiting for investigation to complete, then I will receive my money. Tjis company is a scam.

Did not have my shoes in stock and would not refund my money in full. I would have to pay the Paypal charge ? Buyers Beware!

Magnetic and assemble part low quality. It makes even one adult quite frustrated while constructing, imagine for younger kids…