Master & DynamicReviews of masterdynamic.com

MW65 headphones, sound and quality great, but I have an issue with the "power on" button in warranty and nobody reply me when I asked how to proceed (I am based in Spain). I contacted the support team on 16th of September, on 18th of September I sent the proof of purchase and serial number as requested. Since then nobody say nothing and nobody reply my emails, although I have contacted again on 22th (support and info emails) again. It seems that nobody wants to repair my headphones. A complete disaster. This is not a service for a supposed "high end" brand. UPDATE: Finally, Master & Dynamic has replaced my headphones. This is the service expected from a high end brand. Thanks a lot for the support NEW UPDATE: The battery of the replacement unit last 50 minutes after a full charge. Really??? Two months later we are in the same position.

Customer service are dedicated to dragging out any issue as long as humanly possible. I say human, but there is doubt a human has even engaged with any of my emails. There is a distinct feel of “bot” to all of this, either that or an underpaid remote worker selecting generic responses. Specific problems have not been addressed at all, why ? Because they haven’t bloody read them. Bloody awful. Not another penny of my money is going their way. MW09. In warranty. Cannot be used for calls because the mic quality is so bad. One of the buds has separated from the case. Glue failed. Customer service solution ? Drain the battery, charge from empty and reset. That advice has been sent 4 times. This was first raised in dec 2024. Now unless glue functions in a completely different way to how I understand it , and electricity has the ability to fix a mechanical fault, I’d say I was being strung along by disinterested support worker.

Extremely Disappointed – Misleading and Poor Customer Service I’m very disappointed with my experience. The company clearly advertised that all duties and taxes were included in the purchase price. However, after placing an expensive order, my item is now stuck with DHL because they’re demanding an additional duty fee. I reached out to customer service, but the response has been painfully slow and unhelpful. This is not what I expected for such a high-end product. The service has been poor, communication is lacking, and I’m left dealing with unexpected extra costs. I won’t be ordering again and definitely don’t recommend it to others.

5 star rating for the first 2 years of owning the product. I fell in love with everything about the MD65s. They looked sexy and they sounded even better. Fast forward to present day. The glue on the earpads failed almost completely. I went to buy a replacement pair and the website conveniently sold out and told me they had no idea when they would be getting more in. Turns out they never got more in. And after a few months of using them without the earpads they stopped working all together. I reached out to the company again and they told me, and obviously I'm paraphrasing, go feck yourself. Now I'm left with a $500 paperweight. The amount of money you spend does not reflect on the longevity of their product. I was hoping to have these for at least a decade. Now knowing all this I'd rather give my money to Skullcandy knowing I have to get new headphones in 2-3 years.

Sent a repair for replacement in November, they still haven't shipped it and keep saying it will ship, and even gave a tracking number a few weeks ago which still simply says 'Label credted' - why don't they just send it then? Now they've even stopped responding, and have basically decided to keep my earphones so I had to buy another pair!

I don't want to sound like money doesn't matter...but these are not the most expensive headphones I own. They are the only ones that had faulty wiring in one ear cup right out of the box. I should have returned them to Amazon, but I decided to go down the warranty path. What a ridiculously bad experience. After telling them all of the troubleshooting I had done...they made me do it again. Fine. Once I did all of that and responded on the same day, they said we will have to get back to me. And then they just disappeared. This is an "imposter" high end company. All marketing. I see concerns about quality and service ALL OVER the internet. Wish I had seen it sooner. I will probably end up having to trash these headphones. Just DO NOT take a chance. M&D is a garbage company.

DO NOT BUY DIRECTLY FROM THEM. I returned an order, UNOPENED, >3 weeks ago and have not received a refund. They acknowledged over email that they received my return July 25 and to wait 10 business days for the refund. 17 business days later and they are ignoring my emails after telling me multiple times they would contact their warehouse. On top of that, their products are outdated and using hardware and software from 3-4 years ago. I read some reviews online and decided to go with over ears from Bowers & Wilkins and in ears from Technics. I did not even open the package from them, so I sent their crap back completely new, unused, and unopened. The FedEx tracking even shows a picture of where they dropped the return off. STAY FAR AWAY.

If you're considering Master & Dynamic, beware. My experience with their Bugatti Edition MW75 headphones has been a disaster. A Litany of Failures: Initial Quality Issues: The $699 Bugatti Edition headphones developed significant defects within five months. The glue on the leather headband came undone with regular use. Delayed Replacement: It took over a month to get a replacement, which was in an undesired color and was the only available unit. They also offered cheaper, less appealing models as replacements. Defective Replacement: The replacement arrived with damaged ear cuffs, showing a lack of quality control. Unexpected Customs Fees: I was charged customs fees without prior notice, adding to my frustration. Missing Original Packaging: The replacement didn't include the original Bugatti packaging, diminishing the value of the exclusive item. Irregular Hinges: The right and left ear hinges had different tightness levels, potentially leading to future issues. Inadequate Response: Despite providing evidence and waiting weeks for replies, customer service has been unhelpful. They offered store credit or cheaper headphones, neither of which addressed my concerns. Unresolved Issues: Customs Fees: I am still owed $21. Replacement Ear Cuffs: They offered standard ear cuffs, not the higher-quality Bugatti ones. Original Packaging: Missing from the replacement. Irregular Hinge: No compensation for the defective hinge and poor experience. Proposed Solutions: Full Refund: Return the defective replacement and get a full refund. Partial Refund: Keep the current headphones and receive a partial refund of $200. Proper Replacement: Send back the product for a new, properly tested Bugatti Edition, which they seem unable to provide. Conclusion: Master & Dynamic has failed to deliver the quality and service expected from a premium brand. Save yourself the frustration and look elsewhere for your premium headphone needs.