System errorReviews of masterairducts.com

Master Air Duct to be at my house today between 9a-11a. It is 1:30pm no show. Called company informed me it would be checked on. NO CALL BACK! I called, I was told they could Come tomorrow.. Read the awful reviews customers have written. I hope I saved you!

ZERO STARS- RUN-DO NOT TRUST OR USE THIS COMPANY! I will be filing a formal complaint with Washington State Office of the Attorney General on these bait and switch grift company's immediately. My sister who lives in Vancouver, WA. hired "Master Air Ducts HVAC and Air" after seeing a special for dryer vent cleaning for $79. (I learned that this company has no physical address just a call center) FYI-Her dryer is on outside wall of her home on ground floor so about 9-12" from laundry room to outside vent. They subcontracted the work to another company "Eco Quality Air" and their tech told her it would be $499. to do the work, she said no, then they said they would give her a 10% discount so $399 + tax. They took advantage of a retired person that is a full time care giver to her husband. Shame on these thiefs.

DO NOT USE THIS COMPANY. Technician David (+1 (754) 581-7254) came out to do a free estimate for air duct cleaning. On the website it stated $99. He quoted $2049. I said no and he said the lowest he could go was $1100. As we were discussing it i found that he broke the arm that lowers the stairs to the attic and he denied it. The attic won’t close now! Told him that things happen but we still want to get it fixed and asked for his manager’s number. He refused and said he would call the mgr. Then he bolted outside like a guilty little man-child, got in his dirty white truck, and drove away. I ran outside and he drove right around me. Karma is going to get him and this company. When I called the office, Opal, said a manager would call me. I asked what number they would call, she said “we don’t have it” and hung up. What on earth. Make it make sense.

If I could rate 0 starts I would. Do not use this company , they outsouce to other companies in your area and are a complete scam. I scheduled a Gas Log Fireplace cleaning . The guy who came out didnt know how to clean it he was on the phone with someone walking him through everything . Said there was an issue with the switch , but the pilot was off. Then quoted me $350 to fix a switch that didnt need to be fixed . And then said you cant clean a gas fireplace when ive had it cleaned before. Do not waste your time or money on this company

I waited 2 hours today for an appt with technician between 4-6pm and he never showed up and no call from company. When I called them they said sorry can we reschedule. Terrible customer service. Would never use them again!

The technician no showed. Typically if one is requesting a dryer vent cleaning service, they are depending on you to show up and help.

Called to set up a dryer vent cleaning, was quoted $80 and they said they could be out in two days. After multiple times rescheduling on me someone came out to the house on a Sunday. No marked car, no identification, no company card, letterhead or clothes. He looked at dryer vent inside never took dryer out from wall. Was outside cleaning vent for less than 5 minutes and said that would be $250! Then said that would cause a fire if we didn’t add a chemical cleaner for $310. He asked me to write a check to another company that he had a picture of a coat from on his phone. I looked up the other company and found out it was a scam. I quickly canceled the check! He said I would get a receipt if I gave him my email address, never received one. Zero stars!

Worst scamming company!!! Please keep away from their services. Complete scammers my experience was absolutely horrible.