Massage HeightsReviews of massageheights.com

I came in a few weeks ago for a massage. The experience was good and I chose to sign up on the spot. A couple days after my massage, as can be expected, I began to experience some discomfort, in my shoulder and neck area. It has turned into some pretty extreme pain. I was advised not to go back for further massages until the pain ceases. I called into Massage Heights yesterday morning & was told a manager would call me back. After no call today by 4 PM, I called again to cancel the contract since I cannot receive massages. Brianna, who said she is a lead, told me there’s absolutely nothing that I can do. I will be charged & the contract will remain even though I have not & will not receive services due to the injury. She spoke over me & continued to interrupt me. I asked to speak without being interrupted. She said she did not need to be told what to do and would disconnect the call. I’ve requested to speak with a manager. Unacceptable service.

This is a complete scam "franchise" that does nothing but suck money out of you. If they get your email you will get bombarded with "exciting opportunies" from "Austin". Avoid at all costs.

I received a gift card for my birthday. They gave the person who purchased it a postcard and piece of paper with 4 numbers for me to access the gift card. I show up and was told I need an appointment and a credit card? I question why I would need a credit card to use a gift card that was paid for. I request to speak to manager and was given owners email. I was told again I needed to provide a credit card. I asked 2 times where this was written and received no response. I contacted the BBB and filed a complaint and no response. I will never patronize this business or refer it to anyone.

My issue is not with the service, but with the company policy that everyone needs to be fully aware of. Because I did not read the fine print (who does?) of the contract I lost over $1000 in pre-paid massage services. Due to a lot of business travel, I had not been able to keep up with the massages I wanted to get, especially since it was difficult to get a booking with the better therapist I preferred. I discovered that I had paid for over 20 massages at almost $60 each, so when my credit card expired and they contacted me, I told them I'd like to catch up and use the massages I've paid for before they hit my card again. It was then that they told me that this isn't how it works. If they can't continue to hit your card, you lose all you've paid for. This is a TERRIBLE BUSINESS PRACTICE and woefully unfair and dishonest to consumers. They took the funds from my account and I'm due the work. Yes, I could go give them a card and try to catch up with several massages a week, but there's just no way I'll give Massage Heights another dime. Buyer beware! This is not an honest company.