MASON New YorkReviews of masonnewyork.com

Scam site. They steal your cc number!!

Ordered two sweaters from Mason York. First of all, it says on their website (fast delivery), not! Had to keep emailing customer service to find out where my shipment was. This company use a cheap delivery company name YUN that's coming from China. When I finally received my order, it didn't look anything what the website showed. The material used was cheap, and the sizing was totally inaccurate. I contacted customer support to return the two items I ordered. I received all this run around; I had to send photos of the merchandise I received, etc. It says on their website 30-day refund or exchange if you're not completely satisfied. After all those shenanigans, I received an email that if I wanted to return the merchandise, I had to mail to their warehouse in China and I was responsible for the mailing cost and possibly getting the merchandise lost in the mail. The order option was, get a 20% refund and I keep the merchandise, or 30% discount for future purchases. If I have known, I would NEVER order from this company. This company is SCAM. DO NOT order anything from this company. They should not be doing business in the US at all.

I ordered a coat in the size that was to my measurements and a size that I generally wear. It was quite a bit too big. I asked to exchange it for a smaller size. Mason said that sending it back was risky and expensive and it probably would be lost. They offered me 30% off to reorder in another size or 20% refund for the one that doesn't fit and never will. There's no way I would ever order another thing from them. Don't do business in the US if you're not prepared to do it properly!

Total scam of a company. I ordered a diamond lariat necklace for my wedding from here. Paid for expedited shipping, never arrived. Could not get anyone to answer the phone or respond to emails, or instagram DM/post comments. I opened a dispute with my credit card company— the company then sent me a piece of crap necklace that I never ordered and tried to use that tracking as proof I received the item to my credit card company. My credit card company sided with me. Do not buy from here— it’s a complete scam.

This is the first time I have ever found a place to leave a review that Mason New York even replies. I ordered a pair of diamond and perl earrings because they were unique in design. What I received was a very typical single pearl with one diamond stud pair. I began the long and arduous task of trying to contact Mason New York to correct the error. I NEVER once received any response. I proceeded to open a dispute with PayPal, and Mason New York proceeded to repeatedly lie isn their response to PayPal despite the fact I had photographic evidence proving the error. Mason New York REFUSED to correct their mistake. I lost money for a pair of earrings I did not want or need. Mason New York WOULD NOT provide an option to even return the item. STAY AWAY!

Tracking says order delivered. No delivery. Customer service unattainable.

Masonnewyork.com does not sell diamonds. They sell over priced sterling silver with cheap moissanite stones. I recently purchased a set of stud earrings for my mom. I attempted to cancel the order almost immediately when I realized discrepancies on their site stating 14k gold and below that description, stating sterling silver. All of my emails were ignored. They refused to accept a return even the day I got their garbage in the mail. Disputing with PayPal now. Be Warned! Update - PayPal sided with me and refunded all my money after they gave a false address and fake phone number. Their reply to this review after many months is more than they ever did to refund my money, I had to file disputes and they still tried to appeal them. Absolutely the worst jewelry company I have ever dealt with, a complete scam! They sell fake jewelry and pretend it is authentic. I have bought hundreds of diamonds over the years and these people are the absolute worst. DO NOT BUY ANYTHING. Check Reddit and other sources for REAL reviews. They should be in prison and the FTC should be prosecuting. Actually, I might give the FTC a call next week, cause places like this should not be preying on customers.