MasbrillReviews of masbrill.us

Response from Masbrill· Apr 9, 2026

Hi there, We’re sorry to hear that the collar did not meet your expectations. We understand your concern regarding sizing. The measurements provided reflect the product’s designed adjustment range, and we take great care to present this information as accurately as possible. If the fit did not work for your dog, we can understand how that would be frustrating—especially when a secure fit is important. Regarding your concern about the return, personalized items are handled differently due to their customized nature, and this is outlined in our policy. That said, we always aim to assess each situation individually and ensure a fair outcome based on the circumstances. We would appreciate the opportunity to look into this further and better understand your situation. Please reach out to our customer support team with your order details so we can assist you directly.

Response from Masbrill· Apr 9, 2026

Hi there, We understand your concerns regarding both the product performance and the return process. The issue you experienced with charging is not typical of how our products are intended to function, and in such cases, it is usually related to an isolated defect or specific usage condition. We take product quality seriously and continuously work to ensure reliability. Regarding the return process, our procedures are designed to ensure each case is properly reviewed and handled in line with our policy. This can sometimes involve a few steps to confirm details and provide the most appropriate resolution. We recognize that this may feel time-consuming, and we appreciate your patience during the process. We’re glad to see that your refund was ultimately completed. If you need any further assistance or would like us to review anything else related to your order, our customer support team is available to help.

Response from Masbrill· Apr 9, 2026

Hi there, Thank you for sharing the details of your experience. From what you’ve described, the issue appears to be related to the remote not charging on the second cycle. In situations like this, our support team may request additional information or a short video to accurately confirm the issue and ensure we provide the correct solution. This helps avoid unnecessary returns or incorrect replacements, and allows us to address the root cause more effectively. We understand that being asked for multiple details can feel repetitive, especially when you’ve already provided information. That said, these steps are part of our process to ensure we handle each case properly and fairly. We’d still like the opportunity to take another look at your case and ensure it is resolved appropriately. If you are open to it, our support team is ready to review your previous communications and move forward with a clear resolution.