marlboro.comReviews of marlboro.com

First, I ask that you read the entire review I've submitted. As a Black at 57 I use to smoke only Marlboro Red (in the box). I started while 12 and moved to the cheaper ones. So for the last four years I've smoked Gold Menthol; their only $5 a pack downtown in Los Angeles. But today, October 30th I picked up a pack of my highly desired regular cigarettes; Marlboro Red in a box.

First they remove visa giftcards from the redeemable rewards, followed by the e- giftcards and now the e-home. It's absolutely ridiculous and disappointing piling up points each month only to be left with no worthy options to choose. Before at least I felt like the cost was fair given the opportunity to get back gift cards/ e-cards, and venmo$. Marlboro really had me hooked with these giftcards this last year but maybe it's good that they stopped be because there's cigarettes that tastes the same yet $5 to $7 cheaper.

Every time I try to add rewards ot tells me it's invalid and I have to reset everything every time.smh

Your feedback is important to us. Please contact our Consumer Services Department directly at 1-800-852-5847. They will be happy to help you. This what i get when confronting Marlboro on the jacking of price of there Cigarettes ! They don't give a rat's ass about anyone I just paid $10.26 ! So kiss my ass after 30 + years of smoking red 100's You are losing costumers !!!!

What are they doing to us loyal customers. Seems like they changed their paper they use. Cigarettes burn up twice as fast. You can just sit and watch them. Come on Marlboro you can do better than that. You have many loyal customers. We all should find a different brand. Loyal for 50 years!! Do better guys!!!

Drone came defective and it’s been out of stock since I asked for replacement. Total scammers and what a joke that you are limited on how many points you can get per month. I’ve had enough points for tablet for over a year now but with limit it will be forever and I’m sure once I go to order it will of course be out of stock. These people are demonic and should be shut down. Never seen the likes of this kind until dealing with these crooks.

I've been using the app for over 5 years putting the codes in etc I usually receive my prizes but I ordered a 25$ Uber card and they sent me a $10 one. Eventually they refunded some of my points. Well this year I ordered a $25 visa gift card in Jan. When it didn't arrive by March they said they were sending another one. It's now June and no gift card. My address has been the same for the last 6 years. Why don't they use tracking numbers for their rewards products that get shipped out? I've emailed them twice within the last 2 weeks to tell them I didn't receive the card and they haven't responded. I use to enjoy getting points and redeeming rewards but not anymore. I think it's a scam and they are possibly keeping our merchandise

I have been trying for months to use my pack code points for coupons for redemption on purchases. The 5100 point coupons have been out of stock off & on since October 2023, but more recently since March 2024 they have been "Out of Stock". I check at least once weekly, Phone calls to their number results in NOTHING!!!! This smells of a SCAM! Has this company ever heard of printing companies??? I'm one very disgusted customer & wish the BBB would intervene!