MARIEMURReviews of mariemur.com

Response from MARIEMUR· Feb 27, 2024

Dear Pierre, Thank you for reaching out to us regarding your recent experience with MARIEMUR. We understand your frustration and would like to offer further assistance. Could you please resubmit your request so that our team can promptly approve it for you? We apologize once again for any inconvenience caused and assure you that we are dedicated to resolving this matter satisfactorily. With Love, MARIEMUR

Response from MARIEMUR· Feb 27, 2024

Hi there, Thank you for bringing this to our attention. We're truly sorry for the delay in receiving your order and the inconvenience it has caused, especially since it was intended as a gift. To ensure that we can assist you promptly, could you please reach out to our support team directly? They'll be able to review your order and provide you with the necessary assistance to ensure that you receive it in a timely manner. We understand the importance of receiving your order on time, especially for special occasions, and we'll do everything we can to help resolve this situation for you. With Love, MARIEMUR

Response from MARIEMUR· Oct 2, 2023

Dear Jessica, Thank you for taking the time to leave your feedback. We genuinely appreciate your understanding during this transitional period. Due to the war, we had to relocate our Production department and warehouse team from Ukraine to the US. As a result, we had to restart all our processes from scratch. Rest assured, we are actively working to resolve any challenges that arose from this situation and are committed to ensuring a seamless experience for our valued customers in the future. We truly appreciate your patience and support during this time. With Love, MARIEMUR

Response from MARIEMUR· Sep 4, 2023

Dear David, We're genuinely sorry to hear about your experience with return policy. We value your feedback and would like to learn more about what happened to improve our services. Please reach out to our customer support team so that we can address your concerns and work towards a resolution. With Love, MARIEMUR

Response from MARIEMUR· Aug 15, 2023

Hello there, We sincerely apologize for the frustration and inconvenience you've experienced with your recent order. Your feedback is extremely valuable to us, and we're truly sorry for falling short of your expectations. We understand the importance of receiving items as described and in good condition, and we deeply regret any discrepancies you've encountered. We're actively investigating the issues you've raised regarding the separate leather pieces and the condition of the items in your order. It's certainly not the level of quality and service we aim to provide, and we're committed to addressing these concerns to prevent such situations in the future. As for the return process, we apologize for any confusion or difficulties you faced. Our intention is to make the return experience as seamless as possible, and we regret that this wasn't the case for you. We understand the importance of fit and satisfaction, and we should have provided better assistance. We kindly ask you to contact our customer support team and they will sort the situation out for you. Once again, we apologize for your negative experience and any distress it may have caused. Your satisfaction is important to us, and we appreciate your patience and understanding. With Love, MARIEMUR

Response from MARIEMUR· Aug 15, 2023

Dear Janine, We deeply apologize for the frustrating experience you've had regarding your PayPal refund. We acknowledge that the refund process has taken longer than anticipated, and this has been compounded by delays in our financial department, given the unconventional nature of the process for us. Regarding your refund, we'd like to inform you that it has already been processed by our team. We acknowledge the difficulties you've faced while trying to contact us, and we're actively working to improve our customer service channels. With Love, MARIEMUR

Response from MARIEMUR· Mar 6, 2023

Hi Olga, We are sorry to hear about the delay in receiving your order and the inconvenience caused by the return process. We understand that you were disappointed with the initial response you received regarding the return of your items, and we apologize for any miscommunication or confusion that may have occurred. We want to assure you that we always strive to provide the best possible customer service and as per our check, we haven't left any message received from you without a reply. We kindly suggest that you check your spam or junk email folder, as our emails may have been filtered there. Please note that all orders were shipped out within 10 business days, which is within our standard processing time for large orders, especially during the festive season when we experience higher than normal order volumes. Regarding the return process, we apologize for any confusion that may have occurred. We do have certain criteria for items that qualify for returns, and it is possible that some of the items you wanted to return did not meet these criteria. However, we want to make it right for you, and we are happy to inform you that you can resubmit your return request, selecting only the items that are returnable, even though the return requests have been submitted more than 14 days from the moment they were delivered. Please do not hesitate to contact us again if you have any further questions or concerns. We value your business and hope to have the opportunity to serve you again in the future. With Love, MARIEMUR

Response from MARIEMUR· Feb 21, 2023

Dear Paula, We are sorry to hear that you had a negative experience with our return policy. However, I'd like to clarify that our return policy is in place to ensure the safety and hygiene of our customers, especially for intimate nature products. We cannot accept returns of some products due to health and safety regulations, and we make this clear on our website: Return Policy Page and Return Policy information on the product pages. We understand that this may be frustrating, but it is a necessary measure to ensure the safety of all our customers. Regarding the time frame for returns, we understand that 14 days may not be enough time for some customers, but we do our best to clearly state this on our website. We believe this time frame is fair and reasonable considering the nature of our products. As for the products quality, please note that our products are made from high-quality materials and are designed to last. We stand behind the quality of our products and offer a warranty on all of our products against defects in materials and workmanship. We do not compromise on quality, and we are committed to providing our customers with the best possible products. We apologize for any inconvenience this has caused you and your wife. If you have any further questions or concerns, please don't hesitate to reach out to our customer service team, and we will do our best to assist you. Thank you for choosing our brand, and we hope to have the opportunity to serve you again in the future. With Love, MARIEMUR