MARIEMURReviews of mariemur.com

Response from MARIEMUR· Oct 22, 2025

Dear Tom, Thank you for your honest feedback. At the moment, free returns are available for all US customers only, but we’re actively considering extending this policy in the future so that customers worldwide can benefit from the same convenience. Your input means a lot to us and helps us improve — we hope to welcome you back and provide an even better experience next time. With Love, MARIEMUR ❤️

Response from MARIEMUR· Oct 8, 2025

Dear Tomasz, We completely understand your frustration and truly apologize for the inconvenience. The issue with the carrier has now been resolved, and your order has been located. Our customer support team has already reached out to you directly, and we’ll make sure everything is set right as quickly as possible. With Love, MARIEMUR ❤️

Response from MARIEMUR· Sep 21, 2025

Dear Agata, Thanks for your feedback. We couldn’t find any record of an order, email, or conversation linked to the name Agata Matsson in our system. However, if there are any issues with a purchase, please don’t hesitate to reach out to our Concierge Service - they’ll be happy to assist you with any problems or questions you may have. With Love, MARIEMUR ❤️

Response from MARIEMUR· Aug 5, 2025

Dear David, Thank you so much for your feedback — we completely understand how frustrating it can be when the sizes you’re looking for are out of stock. Please know that we truly hear our customers, and we’re actively working on improving our stock levels by offering more size options across our collections. We kindly encourage you to reach out to our concierge service, and they’ll be happy to check the expected restocking dates for any specific items or sets you’re interested in. With Love, MARIEMUR ❤️

Response from MARIEMUR· Aug 5, 2025

Hello, Thank you so much for your feedback. Please rest assured that our customer service team is always available and has responded to your inquiry. Your order has been shipped, and you should have received the tracking details via email — you can follow the progress of your delivery there. We also see that you selected the Duties and Taxes Unpaid option at checkout. In this case, any applicable customs fees must be paid directly to your local carrier in order for the parcel to be released and delivered. We recommend contacting them with your tracking number for the most up-to-date information. With Love, MARIEMUR ❤️

Response from MARIEMUR· Aug 1, 2025

Dear Achiad, While we’re relieved to hear the product has finally arrived, we deeply regret that the journey to get there left such a negative impression. Your feedback has been shared with our team, and we’re actively working on improving our logistics and support processes to ensure situations like this don’t happen again. With Love, MARIEMUR ❤️

Response from MARIEMUR· Jul 11, 2025

Dear Matth, Thank you for your feedback, and we’re truly sorry for the frustration caused by the delay. We understand how upsetting this experience must have been—especially when expectations weren’t met. Please know that our team did everything possible to ensure your order was delivered, and we’re glad to confirm that it has now successfully reached you. We still sincerely apologize for the extended timeline and any inconvenience this has caused. While delays are sometimes out of our control, we fully understand they should never impact the quality of service you receive. With Love, MARIEMUR ❤️

Response from MARIEMUR· Apr 30, 2025

Dear Charlie, Thank you for your feedback, and we’re truly sorry to hear about your disappointment. We understand how frustrating it must be to face unexpected duties and taxes, especially after placing a high-value order. However, we would like to clarify that our website clearly states at checkout that duties and taxes may apply for non-U.S. customers and are the responsibility of the recipient. This information is disclosed to ensure full transparency before the order is completed. Regarding the delivery delay — please rest assured that our team has been actively monitoring your shipment. We’ve also contacted the logistics provider directly, and unfortunately, they confirmed that the parcel cannot be stopped or recalled while in transit. For this reason, we advised you to refuse delivery if you no longer wish to receive the order. Once the parcel is being returned to us, we will promptly issue a full refund, as per our policy. We hope you understand that issuing a refund before receiving the returned package is not standard practice, as it leaves room for complications if the item is accepted later. Our aim is to ensure a fair and secure process for both sides. While we regret that your experience didn’t meet your expectations, we’re still here to assist and ensure this matter is resolved as smoothly as possible. With Love, MARIEMUR ❤️