Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Great
91 reviews
MAP CommunicationsSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We are an employee-owned, US-based provider of 24 hour telephone answering services, virtual receptionist services, and customized call center solutions. Businesses large and small in many different industries across North America trust MAP to professionally handle their phone calls and provide stellar customer interactions. We have been dedicated to call center excellence since 1990, and we operate on proprietary call handling technology so that we can create customized phone answering service plans for each client. Our virtual receptionist services are available 24/7/365 to ensure callers always have a friendly, helpful representative to speak with. As an employee-owned company, our success is directly related to the success of our clients, which is why we are 100% committed to the customer service experience.Get a Free TrialRequest InformationLearn About Our Services
MAP Communications (mapcommunications.com) has 91 customer reviews on The Fair Hearing, with an average rating of 4.3 out of 5.
Showing 11 reviews with 1 star · Clear filters
Too expensive not worth it. Constantly over charged for very few calls.
By Jessica W.
Response from MAP Communications· Aug 11, 2021
We appreciate the feedback, Jessica. It's important to us that our clients find value in our service.
A holiday fee?
By Dr. K.
Response from MAP Communications· Jun 8, 2021
Hi Dr. Kelly, Yes, we do charge a few small holiday fees as outlined in our terms of service. This is a common practice in our industry. We do this to ensure we can reward the receptionists who spend their holidays answering the phones for our clients. We will reach out to you directly to discuss further.
This is a VERY reasonably priced service ($39/mo) on their website yet looks like they have a few complaints with the Better Business Bureau for overcharging customers. We used this service for less than 6 weeks. At setup, we paid first & last month therefore we paid for 8 weeks of service. We had no overages which was the only way we would incur additional charges on top of our monthly service fee. After I cancelled they charged our card $100. The service was only $39/mo! The statement broke down payment for their service through December when I cancelled middle of November and a deposit that was never mentioned or paid at sign up. This company is a JOKE and needs to learn it's better to conduct business legally and with ethics than to wrongfully charge customers over $100 here and there. I took the time to write this in hopes it saves another business owner form the headaches we went through with this "company."
By Andrea B.
Response from MAP Communications· Dec 22, 2020
Hi Andrea, We apologize for any confusion regarding your bill. We strive to make our billing practices simple and transparent, so we will be certain to take your experience into account as we continue those efforts. Our team wanted to make sure you are aware that we did issue a partial refund yesterday. That may take 7-10 business days to reflect on your account, depending on your bank.
