Stay Far, Far Away
I had a terrible experience with this company. To make a long story short, they pulled an unauthorized payment from me...not once, but twice. I demanded an immediate cancellation of my policy and a refund. Their complaint and refund process is so antiquated, they told me it takes 10 DAYS to process a refund, and then they MAIL you a CHECK. Taking out the money from my account took only minutes, of course. I have now racked up hundreds of dollars in overdraft and NSF fees with my bank because of automatic payments that came out the same day as their withdrawal. Their stupid check will arrive too late to help, of course, but they don't care. Repeated calls will get you NOWHERE. Their customer service reps are patient and helpful, and none of this is their fault. They just work for a company with horrible anti-customer policies. Bottom line: Stay far, far away from this terrible company, and do not ever give them your banking or ACH information.
By Carmel S.