Got what I thought I was going to…
Got what I thought I was going to receive. Excellent customer support
By George
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
134 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
MakerBot is a global leader in the 3D printing industry that serves the wider needs of professionals and educators. Visit MakerBot.com for more information.
MakerBot (makerbot.com) has 134 customer reviews on The Fair Hearing, with an average rating of 3.5 out of 5.
Showing 60 reviews with 5 stars · Clear filters
Got what I thought I was going to receive. Excellent customer support
By George
I work in a middle school, and we currently have six makerbot's. We have run them for three years and I have not had to have any service done to any of them. There are periods of the year where we run them from 6 a.m. till 10 p.m. I have been very impressed with their durability.
By Gary L.
Great service and help!
By eSTEM PCC S.
The product is absolutely incredible!
By Paul
I have recommended you to many. I have very limited knowledge of 3D printing, but your support people have walked me through the process and made the mini+ a very friendly, usable piece of equipment for my library and students.
By Sally
The sales representative was helpful, informative, and patient. We were seeeking funding for the 3D printer to use in our school and the sales representative gave us was extremely responsive even though it took us nearly a year to make the purchase. The printer has worked wonderfully! We have been very pleased throughout the process.
By 9-12 High School T.
Love this printer! it's so easy to use! I love the ease of switching to the tough PLA and changing filament is a pleasure compared to our previous 3D printer that looked like a big white cube. that's why I have three of them know!
By Customer
I have used the Makerbot 5th gen for several years now. countless hours of printing, dozens of spools of plastic and it just works. Consistently and reliably print after print. I even do small production runs on it. I love it.
By Steve S.