Great customer w
The item was received quickly and was as expected, but there was an issue with a defective component. Maisonette responded very quickly to resolve the issue, getting a replacement sent the next day. Very pleased!
By Chhdxyg
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
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636 reviews
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Maisonette (maisonette.com) has 636 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 443 reviews with 5 stars · Clear filters
The item was received quickly and was as expected, but there was an issue with a defective component. Maisonette responded very quickly to resolve the issue, getting a replacement sent the next day. Very pleased!
By Chhdxyg
Well made toys
By Marie Z.
I have not received my package yet, but I’m told it’s on its way. I did see an additional discount the following day and contacted the company and they applied the discount to my account. It was very simple and I greatly appreciate the Customer Service. Thank you.
By Ellen B.
My experience with customer care was flawless from start to finish. The staff resolved my concern promptly and provided me with helpful information. They were professional and friendly and the entire experience was perfect!
By Sheryl P.
Maisonette honored a discount offer that I had not seen after I placed my order, and responded promptly to tell me they had taken care of it. Great service!
By customerToni
Great customer service. Great products.
By Lynn
After my ordered arrived damaged, Maisonette went above and beyond to ensure I promptly received a replacement item.
By Mollie
The follow up to my delivery question, the professional and courteous manner in which I was assisted by the entire team. I’ve not received this level of service from an online company in some time. Impressive!
By Charmaine