Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
636 reviews
MaisonetteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 443 reviews with 5 stars · Clear filters
The people at Maisonette are friendly, helpful and efficient
By Eliza
Response from Maisonette· Nov 3, 2022
Hi Eliza, Thank you for taking the time to leave this feedback. We're thrilled to hear that our Customer Care team was able to quickly provide the assistance you needed! - Team Maisonette
I am 87 so not that computer savy. Found this very easy when ordering a dolls be for my great granddaughter. Did not see discount for 1 st time buyer. Sent separate note you were so kind to Immediately take off the 10% which you didn’t have to do as it was my fault. Thanks for you wonderful service And I will certainly continue doing business with you. Thanks again Maralyn Klibansky
By customer Maralyn K.
Response from Maisonette· Nov 3, 2022
Hi Maralyn, Thank you so much for taking the time to share your feedback. It means a lot to us that you had a positive experience and will continue to choose Maisonette. If there is anything we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
Needed information about an item before I placed order. Response was prompt and told me exactly what I needed to know. Subsequently placed order for that item. It’s a pleasure to do business with someone that not only places emphasis on quality products but also provides excellent customer service
By Karen B.
Response from Maisonette· Nov 3, 2022
Hi Karen! Thank you for taking the time to leave this feedback. We're thrilled to hear that our Customer Care team was able to quickly provide the additional information you needed! We hope you love everything that was ordered. ❤️ - Team Maisonette
Ordering is easy and acknowledged quickly. Product selection cannot be beat. Customer Service is fast, efficient, so helpful! Shipping...done! Finally, the quality of the products I received surpasses all others. I am thrilled with my purchases. My only negative? The website listings load SO slowly on a tablet. Use a PC!!
By Lois
Response from Maisonette· Nov 3, 2022
Hi Lois! Thank you for taking the time to leave this review regarding your recent experience. It means a lot to us that you had a positive experience and will continue to choose Maisonette! If there is anything we can help you with, please email us at [email protected]. We'll be glad to help you! - Team Maisonette
My shipment was lost/delayed so I was issued a full refund. The shipment arrived to late and the return process was convenient. Great costumer service reps!
By customer
Response from Maisonette· Nov 3, 2022
Hi there, Thank you for taking the time to leave this feedback. While we're so sorry to hear that your order didn't arrive as quickly as expected, we're happy to hear that our Customer Care team was able to find a resolution for you! - Team Maisonette
Great customer service
By customer
Response from Maisonette· Nov 3, 2022
Hi there, Thank you for taking the time to leave this feedback. We're thrilled to hear that our Customer Care team was able to provide the assistance you needed! - Team Maisonette
I purchased some Christmas pajamas for my grand daughter. They arrived and they were great, except I needed a larger size. I called customer service to help facilitate a return authorization and packing slip so I could return them for a larger size. The customer service rep was so helpful. When I get the correct size I know my granddaughter will love them.
By Melinda C.
Response from Maisonette· Nov 3, 2022
Hi Melinda, Thank you for taking the time to leave this review regarding your recent experience. We are happy to hear that our customer care team was able to help get you the right size of pajamas - we hope your granddaughter loves them! Please let us know if we can assist any further! ❤️ - Team Maisonette
Fast customer service After receiving a broken component, I contacted customer service and they immediately took care of it. I only needed one small piece replaced but received a whole new toy kit within just a few days of contacting them. Great service
By customer
Response from Maisonette· Oct 27, 2022
Hi there! Thank you for taking the time to leave this review. While we are so sorry to hear that your toy kit didn't originally come in perfect condition, we are thrilled to hear that our team was able to get a new one to you right away. ❤️ - Team Maisonette
