Great customer care
Great customer care! Great communication and issue was resolved in a timely manner. PS I love their selection of brands! : )
By Naz D.
Tuesday, November 10, 2026 · Customer reviews of US businesses
The Fair Hearing score
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636 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 443 reviews with 5 stars · Clear filters
Great customer care! Great communication and issue was resolved in a timely manner. PS I love their selection of brands! : )
By Naz D.
Amazing boutique quality profits for kids. Their customer service is professional, polite and helpful! I order many times from this company and will continue to.
By customer
So helpful and kind!
By Ali
Beyond amazing customer service! My daughter's sandal broke and I had a new replacement pair within days. They were so great with communication and following through.
By Christa
The Maisonette service team is one of the best in e-commerce. They are incredibly responsive (I received a response to my email within ten minutes), helpful, knowledgeable and polite. My issue was resolved right away with no back and forth required - very unusual with service inquiries these days! I’m a life-long Maisonette shopper, largely in part due to their awesome service support. Thank you, Maisonette!
By Leah W.
Response from Maisonette· Jul 12, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! - Team Maisonette
Polite, respectful, customer service focused. I was allowed to cancel an order that was on backoder for a month. Thank you!
By Cheryl K.
Response from Maisonette· Jul 12, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! - Team Maisonette
Nadine was efficient and helpful!
By customer
Response from Maisonette· Jul 12, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! - Team Maisonette
Great looking clothes and wonderful customer service.
By Monica Barrett B.
Response from Maisonette· Jul 12, 2023
Hi There, We appreciate you taking the time to provide this feedback. Thanks so much for being a part of the Maisonette Family! - Team Maisonette