Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Average
636 reviews
MaisonetteSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Your favorite one-stop shop for the best baby and kids products from across the globe. Shop spectacular stuff from over 1000 different brands across every category; apparel, toys, gear, and home decor
Maisonette (maisonette.com) has 636 customer reviews on The Fair Hearing, with an average rating of 3.9 out of 5.
Showing 21 reviews with 4 stars · Clear filters
Great selections and good service
By customer
Response from Maisonette· Jul 12, 2022
Hi, Thank you so much for taking the time to share your feedback. It means a lot to us that you had a positive experience, and we hope you continue to choose Maisonette. If there is anything else we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
The products are great and the shipping was fast. However an update to the website would be good.
By customer
Response from Maisonette· Jul 11, 2022
Hi, Thank you so much for taking the time to share your feedback. It means a lot to us that you had a positive experience, and we hope you continue to choose Maisonette. If there is anything else we can help you with, please email us at [email protected]. We'll be glad to help you! -Team Maisonette
Maisonette eventually reached out to cancel the first shipment and sent along a new table. I am appreciative that they eventually were able to help me out but please train your customer service reps so they understand what the options to the customer are. Original review “Worst customer service experience I’ve had with a company. Had a rep lie to me about how to resolve a shipping problem and now we are SOL. I hate feeling like buying from Amazon would have been the better option but that is 100% true here. Avoid this company and take your money elsewhere.”
By Evan S.
Response from Maisonette· Jun 2, 2022
Hi there, Thank you for taking the time to provide this feedback regarding your recent experience. We believe a member from our Customer Care team has successfully resolved this issue for you. If there is anything else we can assist with, please let us know and we'd be happy to help out right away. - Team Maisonette
It took 2 emails before I got a response but once someone responded he was great. He got my 10% discount refunded to me as there was not a place to enter the discount code when I was placing my order. He gets 5 stars but my rating of 4 stars is due to 1) the order process there was no place to enter the discount code and 2) it also took 2 emails before anybody responded to me.
By SinclairSS
I wish you guys had more products made in USA. The quality on some things isn’t great and your return policy doesn’t allow for the customer enough time to try and return the product.
By S D.
Response from Maisonette· Jul 9, 2021
Hi there, Thank you for taking the time to provide this feedback. We truly believe that you and your family deserve the absolute best so we will happily pass this feedback along to the appropriate team. We would also like to inform you that our return policy window has since been extended, we hope this provides you with reassurance during your next visit to Maisonette.com! - Team Maisonette
