Great customer service
Great customer service! I was really worried about shipping since there is a post office strike in my country and they made sure to reroute it so that it still arrive in time and answered my emails very quickly.
By Phoenix
Monday, November 9, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
90 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
We started MaH in 2010 with $800 and a dorm room.Three college guys, doing everything ourselves—designing, packing, even answering every customer message.We learned one thing: a good bag should simply work. Good-looking, roomy, comfortable, tough, and most importantly, affordable.15 years later, we’re still here, refining every detail, staying true to what got us started: no shortcuts, no tricks, just honest work.Our bags aren’t made to stand out, but to stand by, so you can focus on what really matters.We are modest.We are always there.We are hassle-free.We are MaH.
MaH Official (mah-official.com) has 90 customer reviews on The Fair Hearing, with an average rating of 4.6 out of 5.
Showing 76 reviews with 5 stars · Clear filters
Great customer service! I was really worried about shipping since there is a post office strike in my country and they made sure to reroute it so that it still arrive in time and answered my emails very quickly.
By Phoenix
I think the shipping was pretty quick, especially coming all the way from China. The bag FEELS amazing, and I love that it has a reasonable amount of pockets/ The design is super cute and the straps might not be as padded as I would have liked but they are still very much comfortable. This is a bag I plan on using for work/school. It's nice to have such a cute bag and not just a completely black one.
By Parker P.
The shipping was very efficient, the bag arrived as soon as possible. The bag is made from a great material which seems pretty resistent and everything about it feels like great quality.
By Juliana
Needed a bag to fit my flutes, music and stand, and this worked perfectly! It feels great, and distributes the weight well!
By Julie W.
Fast delivery, great products
By Hilde S.
Company communicated very well when I asked questions and reached out to clarify my address to ensure that my package would be delivered correctly. Friendly customer service and accessible tracking that was constantly updated. Would order again!
By Alexis
Product arrived with fault and they sent me out a new one immediately. Lovely service and great products. I love my new backpack!
By KT
The bag was delivered quite quickly, and I am happy with my purchase. It's a little slimmer than I had thought it would be, but it holds my laptop and a few other necessities well. The colour is pretty and it sits comfortably on my shoulder.
By Chloe van O.