MagnetChessReviews of magnetchess.shop

Response from MagnetChess· Apr 28, 2026

Hi El, Thank you so much for the kind rating, we truly appreciate your support! We’re really glad to hear you’re happy with the product and enjoying it. We’re sorry the delivery time was longer than expected, and we understand how that can be frustrating. We’re a small family-run business, and during that period we experienced an unexpected increase in orders, which unfortunately led to delays in shipping. We’re very grateful for your patience and truly appreciate your feedback as we continue working to improve our delivery times. Kind regards, MagnetChess

Response from MagnetChess· Apr 28, 2026

Hi Lenore, Thank you so much for your honest feedback, we truly appreciate your support! We’re really glad to hear that your order arrived within the expected timeframe and that the tracking and delivery updates were clear and easy to follow. We also appreciate your comment regarding pricing, it’s always helpful for us to understand how customers feel, and we’ll take that into consideration as we continue to improve. Thank you again for taking the time to share your experience and for your support! Kind regards, MagnetChess

Response from MagnetChess· Apr 28, 2026

Hi There, Thank you for your feedback, we really appreciate it! We’re glad your set arrived safely and that the tracking updates were clear and reliable. International deliveries can take a little longer, so thank you for your patience throughout. We’re continuously working on improving our shipping process and service, so it’s great to hear your experience felt positive overall. Kind regards, MagnetChess

Response from MagnetChess· Apr 30, 2026

Hi EmKay, Thank you for your feedback, we truly appreciate you taking the time to share your experience. We’re glad to hear that you’re enjoying the game overall and that it brought you some fun. We’re sorry to hear about the delivery experience and the longer-than-expected shipping time. We also appreciate your comments regarding the quantity of pieces and the pace of the game, feedback like this is very helpful and will be shared with our team for future improvements. Thank you again for your support, and we hope you continue to enjoy playing the game. Kind regards, MagnetChess

Response from MagnetChess· Apr 28, 2026

Hi Linda, Thank you so much for your feedback, we really appreciate your support! We’re glad to hear your sets arrived and that everything was received without issues. It’s great to know the game is being enjoyed and that it’s bringing some fun for all ages. We also appreciate your patience with the delivery time and your honest comments, it really helps us improve. Thanks again for taking the time to share your experience! Kind regards, MagnetChess

Response from MagnetChess· May 1, 2026

Hi Brenda, We’re glad to hear your two sets arrived and that your great grandbabies are enjoying the game, that’s really wonderful to know. We also appreciate your honest feedback about the number of magnets included. Comments like this are very helpful and will be shared with our team as we continue to improve the product. Thank you for your patience with the delivery time, and we hope you all continue to have fun playing together. Kind regards, MagnetChess

Response from MagnetChess· Dec 13, 2025

Hi Peter, Thank you for sharing your feedback, and I’m truly sorry for the frustration this has caused. We’re a small family business, and over the past few weeks our product unexpectedly went viral. While we’re incredibly grateful for the support, the sudden spike in orders has been overwhelming and has unfortunately affected both our delivery times and our communication. You deserved better from us, and I’m really sorry we fell short. We did send you an email with an update, but there’s a chance it may have gone into your junk or spam folder. I completely understand how frustrating that can be, especially when you’re waiting for information. Please know that we’re working hard to catch up, get orders out as quickly as possible, and improve our customer service so you get the experience you should have had from the start. If you could email us with your order number, we’ll make sure to look into it right away and give you a clear update. Thank you for your patience and understanding. We truly appreciate it, and we hope we can make this right for you.

Response from MagnetChess· Dec 7, 2025

Thank you so much for your kind words. It means a lot to us. We always want our customers to feel that they are speaking with real people who genuinely care, so I am very happy to hear that Emma could help you quickly and clearly. We appreciate you taking the time to share your experience and we hope you will love the game when it arrives. If you ever need anything at all we are always here for you.