MagnetChessReviews of magnetchess.shop

Response from MagnetChess· Apr 15, 2026

Hi Sara, We’re truly sorry for your experience and completely understand how frustrating and disappointing this must have been, especially since you enjoyed the product itself. We sincerely apologize for the lack of communication and the confusing tracking updates. During the holiday period, a sudden increase in orders after going viral caused delays in processing, shipping, and customer support responses. We’re very sorry for the inconvenience this has caused and we genuinely appreciate you taking the time to share your feedback. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChess· Apr 16, 2026

Hi Mikkel, We’re sorry to hear about your experience and understand your concern regarding the delay in receiving your order. Over the holiday period, a sudden increase in orders after going viral led to delays in processing and shipping, which also affected tracking updates. We understand how frustrating it is to wait without receiving your package as expected. We would like to look into this for you and confirm the status of your order. If you have not yet received it, please let us know so we can assist you. Thank you for your patience. Kind regards, MagnetChess

Response from MagnetChess· Apr 19, 2026

Hi Kaye, Thank you for taking the time to update your review and for sharing your full experience with us. We’re sorry again for the delay in shipping and the lack of communication during that time. We understand how disappointing it must have been, especially with your order arriving after Christmas and without updates while you were waiting. Regarding safety concerns, our product goes through strict quality control and complies with international safety standards, with no known safety incidents reported. We also take your comments on communication seriously. You’re right that clearer updates and more transparency would have made a big difference, especially when delays occurred. We’re actively working on improving this so customers are kept better informed moving forward. Thank you again for your patience and for still taking the time to update your experience after receiving your order. Kind regards, MagnetChess

Response from MagnetChess· Apr 19, 2026

Hi Sherry, Thank you for your feedback, and we’re sorry to hear about your experience. We apologize for the delays, lack of updates, and difficulty reaching us. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. We understand how frustrating this has been and want to reassure you that we are a legitimate business and take these concerns seriously. If you haven’t received it yet, please let us know and we’ll assist you as quickly as possible. Thank you for your patience and for sharing your feedback. Kind regards, MagnetChess

Response from MagnetChess· Apr 20, 2026

Hi Daniel, Thank you for your feedback, and we’re sorry to hear about your experience. Over the holiday period, a sudden increase in orders after going viral caused unexpected delays in processing, shipping, and tracking updates. However, we understand that this doesn’t change the impact it had on your experience, and we’re genuinely sorry for that. We’re glad to hear you enjoyed the game itself, but we completely understand your hesitation about ordering again after this experience. Thank you for being honest with your feedback, it helps us improve. Kind regards, MagnetChess

Response from MagnetChess· Apr 28, 2026

Hi Tara, We’re sorry to hear about your experience and completely understand your frustration. We understand it may have seemed like a scam due to the long wait and lack of communication, but we want to reassure you that we are a legitimate business and all orders are fulfilled. We’re a small family-run business, and during that period we experienced an unexpected increase in orders, which unfortunately led to delays in both shipping and customer support. That said, we sincerely apologize for the lack of communication, as this is not the level of service we aim to provide. We truly appreciate your patience throughout this process, and we’re very glad to hear that you’re happy with the product. Your feedback is important to us and helps us do better moving forward. If there’s anything further we can assist you with, please don’t hesitate to reach out. Kind regards, MagnetChess

Response from MagnetChess· Apr 30, 2026

Hi Walter, Thank you for taking the time to share your experience and update. We’re sorry to hear about the frustration caused by the lack of communication and unclear order status during your experience. At the same time, we acknowledge your concerns about communication, service experience, and the refund policy details you mentioned. We want to reassure you that we’re a legitimate small family-run business and all orders are fulfilled. Over the holiday period, we experienced a sudden increase in orders after going viral, which affected processing times and slowed customer support responses. Your feedback about communication and clarity is noted and will be used to improve the experience going forward. If you have any questions, please don’t hesitate to reach out. Kind regards, MagnetChess

Response from MagnetChess· Apr 30, 2026

Hi There, Thanks so much for taking the time to share your feedback, we really appreciate it. We’re glad to hear you’re still finding the game fun, even if the size wasn’t quite what you were expecting. We understand that it can feel a bit underwhelming after waiting for delivery. Regarding safety, our product undergoes strict quality control before each production run and complies with international safety standards. It is not subject to any recall or safety notice, and the magnets are tested for durability and appropriate sizing. Thanks again for your support and honest feedback, it truly helps us improve. Kind regards, MagnetChess