Magic StoryReviews of magicstory.com

The book was sent to the wrong address, and I was notified that it was undeliverable. I sent the company the correct address, and they said that to send the book out, I would have to pay 50% of its original cost. That is not satisfactory. I have two subscriptions with them, and I am canceling them both,

I actually really liked the first 2 books I had ordered through my monthly subscription. They were for my grandson. the likeness of the character looked so much like my grandson & that was what made these books so special to me . Unfortunately my 3rd book was the exact opposite! in this book they changed his hair color to red & his face now looked nothing like the character I had approved for the book. I contacted the company via email, explained the issue & sent pictures hoping they would redo the book considering the changes they made were not made by me but someone in their company. I heard back and was told that they were unable to reprint the book??? but offered me a 50% off a future book. They blamed me for making the changes to the character. Yes I changed his age since babies can’t play baseball & that was the theme of the book I selected for this month. But when u change the character before u order the book it shows u what the character will look like & i was very happy with the new character. So when i opened the book I couldn’t believe what the character looked like he was completely changed , he now had RED hair,& his face looked nothing like the character I helped create & approved. Unfortunately i was extremely disappointed in their inability to reprint the book using the character I approved . I have now cancelled my monthly subscription as a very disappointed customer.

Very disappointed with this subscription service. Customer support is extremely difficult to deal with—there’s no phone number, and communication is only through email, where responses are vague and avoid answering direct questions. To make matters worse, I received the exact same book for both January and February. Sending duplicate books in consecutive months is completely unacceptable for a paid subscription. I also requested a list of the books that have been shipped to me and never received a clear response. Overall, this has been a frustrating experience. I am not satisfied and have canceled my subscription.

You have it going to the wrong address! It should be going to Gil Roedel 2709 SE 79th Ave Portland OR 97206

Yall sent me the same book in the same order

I did not receive my child’s book. I received someone else’s child’s book. That definitely ruined our Valentine Day. The book came on time but it was not my child’s book so I had to run out and buy a Valentine Day gift for my kid instead of the special gift that I ordered.

Love the product but my last order did not ship. It's been almost a month and a new order is scheduled in the coming days. Customer support SUCKS! Only email communication.

I never received my order. The company shipped to the wrong address. The only option I was given was a discount for the reorder. I should not have to pay for a reorder that was not at fault. I cancelled my membership. Hopefully other customers will have a better outcome with Magic