Magic StoryReviews of magicstory.com

Two girl grandkids and their faces adorable! Story and books lovely! Collins Grace is a girl! You have zero options for her T-shirt color! All boy! The Easter book shows bare feet. You added black and white boyish tennis shoes! You definitely need more options for girls! I was extremely sad about my first book for her Easter basket; I couldn’t give you a 5 star! Maybe next time! I will look for definitely more girls pictures! Dresses don’t always go with many of your story lines but still offering some pink and lavender choices will be needed! My sisters books are great but she buys for 4 boys! Thank you!

Update to my review: After my negative review on Trust Pilot and social media another person in Customer Service contacted me, and they agreed to refund me the cost of the book (less shipping fee). So I have changed my 2-star rating to 3-stars. It shouldn't take negative reviews and 5 emails back and forth for them to honor their money-back satisfaction guarantee. I will not order from them again, because they do not allow you to review the whole book before purchase. This company does not honor it's 30-day money-back guarantee, and their customer service is only by email -no phone number, no chat. I signed up for a Magic Story subscription, and uploaded my grandson's facial image (he was wearing a black tux and bowtie in the image, but the clothing in the image just showed the shoulders of the tux and the bowtie). The first book I chose was The Magic Baseball. I asked if I could preview the full story before purchasing, but they don't allow story previews, only image previews. The hardcover book arrived and is good quality, and my grandson's image in the book looks just like him. BUT my grandson is wearing a black tux throughout the book - when he's at the baseball field, playing baseball with his teammates (who are in baseball uniforms), fielding the ball in the outfield, and when he's in bed!!! That's ridiculous! At no point during the creation of the image or in the instructions did it mention they would be wearing the same clothes as in the uploaded photo. That makes no sense. They only need the face to add to their story image templates. So, I emailed customer support and requested they refund me under their advertised 30-day money-back satisfaction guarantee. Customer Service Roxanne responded "At this time, we aren’t able to process a refund for your order. Sorry for the disappointment". After 3 emails back and forth, I asked WHY they won't honor their M-B guarantee, but I never received an answer or a refund. I have cancelled my subscription, obviously, and do not recommend this company.

I am not interested in a subscription. Would like to purchase as needed.

I had an account already and have paid for 2 books and have only received one.

The books are ok. But the AI generated characters and storyline are a bit disappointing. The books are also quite expensive. We are trying it one more time. But so far it's just mediocre.

The pages seemed like they got wet or something. They were warped. May have to send a different picture because our the character didn’t look like our granddaughter. The story was good and she was amazed that she was in a story.

Addison is a girl but the book came back saying he/him.

I wish the character was a better match to the child.