MagellansReviews of magellans.com

Awful online store. High prices on clothing & gear; extortionate shipping and exchange fees.

Horrible company. Horrible customer service. If I could give zero stars I would.

SHOP HERE AT YOUR RISK!!! I placed an order in April and all was received in good order. However, I must have clicked on a button during ordering that placed a recurring monthly charge of $25+ on my credit card. I received no notice that this was happening and have been charged for 6 monthly charges before I discovered the RECURRING CHARGE.

I was given a gift certificate that can't be used online. I called multiple times to 'place and order'. Each time I was told that I need to speak to 'customer service' and was given a different set of times that 'customer service' is open. Emails are returned and, if you dial 'customer service' directly, someone will try to sell you a medical alert device, reading from a script. It is impossible to use this gift certificate and, I would guess, equally impossible to get any other service. Do not do business with this company.

Magellan & Travelsmith What a POS company! Magellan has wrecked once my goto and reliable Travelsmith. Garbage products and crap marketing. 4-6 weeks to fully process a removal from their lists never mind how bad the products are. I'm done! Neveragain.

Very expensive shipping, which is not easily discernible without investigating on their website. No mention of the extra $1.50 that suddenly appears when you check out ("carrier imposed surcharge"). I was sent an offer for 10% off if I signed up for emails, but the offer disappeared. I called customer service and asked how I could accept the offer. Instead of answering my question, the rep tried to upsell some kind of rewards program that requires a monthly fee and covers Walmart and other stores. (?). Upon explaining that I just wanted what had been offered to me, she said she'd enter my email address in the system and I'd be sent a 10% coupon. I gave her my email and never received the coupon. What's really a shame is that this used to be a good company and they sell some good products. Too bad. Quick follow-up on 3/21/24: Still no word from magellens after both speaking to customer service and sending a message to their customer service.

I purchased online merchandise from Magellan's, charged it to my credit card account, then found an unauthorized "membership" monthly charge on my credit card bill. There was something obviously prechecked and I was never aware I had clicked something that triggered an automatic monthly charge going forward. I never even received any emails to let me know this was happening. This is unethical, and misleading. Be aware, and watch closely if you order from them. You could easily end up paying for something you didn't order for as long as you don't notice the almost $18 monthly charge that you never signed up for. I will never do business with them again. The website also states it's BBB accredited and when I check the BBB they do not show up. Shop here at your own risk!

This used to be a wonderful website to order from, but it now seems more like a scam site. For the last two weeks, this site has said my order was in process, but when I called said there was a problem with the credit card, then said that was straightened out and the order was in process. Then I got a snail mail letter saying there was a problem with the credit card. However, I have never received a confirmation email or shipping email nor has the credit card been charged, so I am suspecting they are just stringing me along. The order cannot now be shipped to arrive in time for my trip, so I tried by phone and website to cancel. They now say it can't be cancelled because it's in the warehouse. But it's not yet charged. I insisted on cancelling the order anyway. We'll see what happens. I would be very wary of this operation at this point. I intend to ask my credit card company to deny any payments to this website.