Sunday, November 8, 2026 · Customer reviews of US businesses
The Fair Hearing score
Excellent
7 reviews
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Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Mad Hatter Ware LLC manufactures and sells performance based ski and snowboarding gear. Lightweight, durable, safe snow helmets, with ERT impact protection and Snow Goggles with superior clarity, anti fog and anti scratch protection. Trusted by pros, designed by riders, Mad Hatter gear provides performance, safety and style. Head protected, confidence unleashed!
Madhatterware (madhatterware.com) has 7 customer reviews on The Fair Hearing, with an average rating of 4.9 out of 5.
7 approved reviews, newest moderated first
Great product and great people representing it! Jeff was super nice and hooked me up before the rail jam at heavenly after I said I was wanting a new helmet and don’t think I’ll change brands after ripping with this new one! Much appreciation to everyone at mad hatter🫡
By Tyler C.
Response from Madhatterware· Mar 31, 2026
Appreciate you too! Thanks for the kind words.
Through communication a misunderstanding was resolved. Thanks.
By Steve D.
Response from Madhatterware· Feb 7, 2026
Steve, I am sorry you feel this matter is unresolved, however; We have responded via email and made several attempts to contact you . Also, because you mistakenly ordered only a lens and not a full set of goggles we did not process you order, nor did we charge you for anything. I am not sure what else we can do to correct the situation but we are willing to assist in any way possible. Please check your spam folder for our attempts to assist you.
I contacted this company regarding availability of a particular helmet for my son and they not only responded promptly, but were very helpful with finding the exact helmet we wanted. I also contacted them separately via social media regarding an event I recently saw them at with a discount code and they quickly responded. My son received his helmet and loves it! We’re very happy and will use this company again as we refresh our gear.
By Pamela P.
Response from Madhatterware· Feb 8, 2026
So stoked to hear that! Thank you for the review. Anything you need let us know.
Great design, great presentation, and good quality
By AJ M.
Response from Madhatterware· Feb 8, 2026
Thanks! Appreciate you.
Awesome customer service, super lightweight helmets.
By Jd
Response from Madhatterware· Feb 8, 2026
Thanks! Appreciate you.
I bought a pair of goggles and they quality of the packaging and product are both great. Super stoked to take these out to the mountain and try them out.
By Aiden H.
Response from Madhatterware· Feb 8, 2026
Awesome! stocks you like them. If you ever need anything we are here.
Jeff’s customer service was exemplary. Being an absolute novice he was incredibly patient and helpful in answering my question. Highly recommend.
By Joel H.
Response from Madhatterware· Feb 8, 2026
Thanks! Appreciate you. If you ever need anything we are here.
