MadchadReviews of madchad.net

Response from Madchad· Sep 28, 2026

Hi, thank you for your feedback, and we're sorry the setup didn't go smoothly for you. We couldn't find an open ticket from you about this issue. Our support team is available 24/7 directly on madchad.net: just click "Open a ticket" at the bottom right of any page and a team member will help you get it running, including a free remote setup if needed. Most "nothing happens" cases come from a step in the setup guide (like antivirus, Windows Defender or Core Isolation still being active), and they are usually solved in a few minutes. Please open a ticket with your order number and we'll make sure you get what you paid for. The MadChad Team

Response from Madchad· Sep 27, 2026

Hi, thank you for taking the time to write this, and we are sorry. Waiting more than two hours, getting replies that did not address what you explained, and then having the conversation go quiet is not the level of support we want anyone to get, especially when you cannot use something you paid for. You are right that if an issue cannot be solved straight away, you should at least be kept updated on what is happening. That did not happen here and it is on us. Please reply to your order email or open the live chat and mention this review with your order number. We will have a senior member of the team take your case personally and stay with it until your product is working. If it turns out we cannot get it working on your setup, we will talk you through your options, including a refund where it applies. We have also shared your feedback with the whole support team so we can improve our response times and follow-up. The MadChad Team

Response from Madchad· Sep 19, 2026

Hi, We’re sorry to hear that you felt your interaction with our team was disrespectful. That is not the level of communication we expect from our staff, and we take feedback like this seriously. We’ve reviewed the situation and understand that there was frustration on both sides. While our team is always here to help troubleshoot issues and guide customers through the appropriate steps, communication should remain professional and respectful throughout the process. We appreciate you bringing this to our attention and will be addressing the interaction internally with the team member involved. Our goal is always to resolve issues efficiently while making sure our customers feel heard and treated with respect. Thank you for the feedback.

Response from Madchad· Sep 9, 2026

Hallo, vielen Dank für dein Feedback. Wir nehmen solche Vorwürfe sehr ernst, können die Darstellung in dieser Form jedoch nicht nachvollziehen. Die Sicherheit unserer Kunden und ihrer Daten hat für uns höchste Priorität. Wir würden niemals absichtlich Maßnahmen empfehlen, die darauf abzielen, persönliche Daten oder Accounts zu stehlen. Auch der Vorwurf, dass unser Service auf den Diebstahl von Kundenaccounts ausgerichtet sei, entspricht nicht unserer Unternehmensphilosophie oder unserem Anspruch. Was den Support-Kontakt betrifft, möchten wir klarstellen, dass wir respektvolle Kommunikation erwarten – sowohl von unserem Team als auch von unseren Kunden. Sollte es in deinem Fall zu einer unangemessenen Formulierung gekommen sein, bedauern wir das und würden den konkreten Gesprächsverlauf gerne überprüfen. Auch die von dir angesprochenen technischen Punkte möchten wir nicht öffentlich anhand einer einzelnen Bewertung diskutieren. Wenn du uns deine Bestell-/Kundendaten bzw. den betreffenden Vorgang über unseren offiziellen Support zukommen lässt, können wir den Fall konkret prüfen. Wir sind jederzeit bereit, berechtigte Kritik sachlich zu klären. Pauschale Behauptungen über Betrug oder Diebstahl helfen dabei allerdings nicht weiter. Viele Grüße

Response from Madchad· Aug 28, 2026

We're sorry your session didn't go the way it should have. What you describe (loader runs, no menu in game) is almost always a config issue on the machine: an overlay, an antivirus exclusion, or a Windows setting blocking the injection. It is fixable, and it usually takes a few minutes with our team on the chat. On the day pass: we understand the frustration of a subscription running out before you got to use it. We would rather fix that than argue about it. Open the chat widget at the bottom right, give us your order number, and we'll sort out a replacement so you actually get what you paid for. We've been running since 2019 and our status page is public for a reason: if a product is down, we say so before you buy. This wasn't that. It was a setup problem we didn't get to in time, and that's on us.

Response from Madchad· Aug 5, 2026

Hi, we are sorry this was a frustrating experience for you. Our team did respond to each of your tickets, and the cheat is fully functional and working correctly for our wider user base, which pointed the issue to the setup prerequisites that need to be completed for it to run. Our records show those steps were not completed on your end, and because the software is working as intended, the case fell outside our refund policy. That said, we do not want to leave you stuck. If you are willing to go through the setup steps with us, please open a ticket through the chat widget on our site and mention this review, and we will personally walk you through it until it is running.

Response from Madchad· Aug 3, 2026

Clearly a fake review from a butthurt competitor, shame on you

Response from Madchad· Jul 26, 2026

Thanks for flagging this, and sorry for the confusion. A review is never required to receive your key. Delivery is automatic once payment clears. We do show a review request after purchase, and I can see how that came across as a condition rather than an optional ask. That is on us and we are reworking the wording so it cannot be read that way. If your key still has not arrived, open a ticket on our website with your order number and we will send it straight away.