Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
MacustomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2021, we create personalized print-on-demand products designed to help customers express their style, attitude, and unspoken words.Our main products are 2D printed items with realistic 3D-style visual effects — not physical 3D products (Dimensional figure), but dimensional-looking printed designs.A brand of CAhead LLC. Registered in Colorado - File No. 20231694250.
Macustom (macustom.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 247 reviews with 1 star · Clear filters
Pls. don’t buy anything, it’s been a month still waiting and USPS. said seized by USPS for Counterfeit Postage, so I emailed them and response was updated tracking information, I contacted my CC company and got my money back.
By Munzi
I ordered an ornament and after waiting 30 days USPS informed me that the package was seized due to counterfeit postage and it would not be delivered. I had to email them multiple times to get a full refund! This company deserves 0 stars!
By Ann
Not what I was expecting it took too long te get delivered and doesn't look like in the picture. I can barely see the name in the uniform .letters too small
By Saul B.
Do not buy from … horrible customer service after they messed up. Will not refund ,only keep insisting sending another product when the original one was a Christmas gift ! 👎👎
By Ken B.
DO NOT BUY ANYTHING FROM THIS COMPANY!!! Their products look nothing like what they advertise and are small, cheap plastic items. Horrible customer service, they do not stand behind their products. Then offer you a discount and never follow through with it. RUN as fast as you can. I would give the a zero if I could.
By Sherie C.
Took longer than stated to arrive. Was not what was shown in advertisement. Was expecting an actual item that stood up not a flat dull looking ornament.
By Maria C.
I wish I had read the reviews before I spent my hard earned money with this company ! Their products are totally different from the photos! So disappointing! I ordered two Christmas gifts from them and both were terrible misrepresentations!
By Holly B.
I got a family Christmas tree ornament and it was so small you can’t even read the names! I paid almost $30 for something that wasn’t even worth ten. What a rip off spend the same amount at Etsy and get way better products.
By Jessica
