Not as advertised
When the ornament arrived it was not what I expected. I expected 3 D it was flat and you hardly read the personalization on it. It barely arrived in time for Christmas. Very disappointed
By Rebecca W.
Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
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Founded in 2021, we create personalized print-on-demand products designed to help customers express their style, attitude, and unspoken words.Our main products are 2D printed items with realistic 3D-style visual effects — not physical 3D products (Dimensional figure), but dimensional-looking printed designs.A brand of CAhead LLC. Registered in Colorado - File No. 20231694250.
Macustom (macustom.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 247 reviews with 1 star · Clear filters
When the ornament arrived it was not what I expected. I expected 3 D it was flat and you hardly read the personalization on it. It barely arrived in time for Christmas. Very disappointed
By Rebecca W.
Picture did not represent the item I received. Horrible! Will never order again ever. Don’t be fooled, you’ll only be dissapointed.
By Dee
I ordered Christmas ornaments for my daughter and 2 nieces on Thanksgiving weekend. It is now January 5th and they still haven't been received .I am very disappointed. They have been in a warehouse since the week before Christmas and have sat there since.
By Angela
I ordered; Shimmering Fairytail Couple Acrylic Light It's a flat piece of plastic with a printed-out decal, with a string of lights glued inside. It looks nothing like what they advertised!
By Cindy D.
Definitely not what I was expecting. When I saw the pictures of what I was ordering, I expected the custom pillow/military stuffed animal to actually be more cut out or three-dimensional instead of just a printed on pillow blob.
By David T.
I ordered a dragon book initial. It was cheaply made and had The wrong name on it. It was a Christmas gift and it Came the Thursday before Christmas and i Had to scramble to find a new present. And i Had to fight to get my refund. Will never order from here again.
By Heather A.
Looked to be 3-D online. Wasn’t what I thought I was getting for the price
By Ronald W.
Very poor quality and PayPal will not cover your purchase! Ordered a beautiful light up product that looks 3d. All I received was 2 pieces of plastic with an led light I'm between them and a sticker pasted to the plastic and ended up paying $77 for it. Made my complaint through PayPal and they decided to side with the vendor due to the purchase being ineligible. I don't get this but warming to all. Most foreign purchases will advertise a high quality product then ship you a cheap product then they try to negotiate your refund by offering you 10%, 20%. This way they still make profit.
By Jorge A.