Saturday, November 7, 2026 · Customer reviews of US businesses
The Fair Hearing score
Poor
376 reviews
MacustomSelect a line to read only those reviews.
Honesty, pricing, process and quality scores appear once 5 customers have rated them.
Founded in 2021, we create personalized print-on-demand products designed to help customers express their style, attitude, and unspoken words.Our main products are 2D printed items with realistic 3D-style visual effects — not physical 3D products (Dimensional figure), but dimensional-looking printed designs.A brand of CAhead LLC. Registered in Colorado - File No. 20231694250.
Macustom (macustom.com) has 376 customer reviews on The Fair Hearing, with an average rating of 2.1 out of 5.
Showing 21 reviews with 2 stars · Clear filters
They advertise with a really cool AI video of the product. It makes it look amazing. When the product shows up it's just a cheap piece of trash, that isn't worth 1/4 of what I paid. They try to offer 10% and say well it was described in the description which is not really noticeable unless you look just to cover themselves. Total bait and switch. They have to know what they are doing. Don't buy anything from these guys.
By Mike W.
Unfortunately I was quite disappointed. The glass was not 3d as advertised. Just a decal on the glass with a name. At least it’s Star Wars an it will go into a box as a collectible item.
By Melissa V.
I was expecting to get the ornament i saw online. The ornament they picture is bigger and 3D. The ornament I got was essentially a flat piece of plastic with a sticker attached. It took a month to get and I paid $40. Not worth the money.
By Tracy L.
Response from Macustom· Jan 18, 2026
Thank you so much for reaching out to us. On behalf of our entire team, I’m truly sorry for the experience you've had — we completely understand how frustrating it must be to wait and then receive something that didn’t meet your expectations. To help us look into this quickly and accurately, could you please send us: - A photo of the shipping label on the package (example below), - And a photo/video of the product you received. This will help us verify and resolve the issue as fast as possible. Please email the pictures to us at your earliest convenience — we’ll be standing by to assist you! You also can read more about 3D-effect printing technique: https://byvn.net/UEFF Again, thank you for your patience and understanding. We’re committed to making this right for you and we’ll do everything we can to turn this experience around. Warmest regards, Support Team.
The item took forever to come. I ordered before Christmas thinking it would be here and it arrived the second week of January.
By kevin G.
My experience seems the same as others. For the price I was expecting to get what I saw. A 3d ornament, but it was not. It was flat. Nice still though. Very overpriced for a flat ornament. I did receive it before Christmas, but was worried I wouldn't as there was no update unless I asked.
By Tina B.
I ordered my glass about a month ago and still haven’t received it yet so I can’t say that I like it. And the tracking always takes me to a blank page so I have no idea when I’ll receive my glass. It was for my husband for Christmas and didn’t get here. So ask me again when I get it how I liked my glass.
By Jacie H.
I was very excited to get this ornament. When it arrived it was a flat acrylic ornament and not a 3-D design. Maybe I misread the description, but the photo was misleading. It is very nicely made with bright colors and is a thick acrylic- so it will be durable. After my first shock at opening it, it is very nice. The shipping times in the listing were not accurate at all. I ordered on Nov 19 and this arrived Dec 22. So if you need this in 8-10 days do not expect it to be on your doorstep in that time frame. I have a very successful Etsy shop and know that shipping can be difficult in November and December, but I do not feel the seller was upfront about shipping times in their listing description. I would also suggest indicating clearly somewhere in the description that this is not a three-dimensional ornament that it is a flat acrylic design.
By Stacie H.
Not as advertised and took over a month to arrive
By Corey T.
